Job Description
We are a rapidly growing company currently hiring a Security Account Manager with 2-3 years minimum experience. The Security Account Manager must be able to handle a fast-paced, high volume of applicants and hire top talent. We have a state-of-the-art infrastructure and we're looking for a strong Security Account Manager to fulfill our hiring needs. We are a national company with 27 talent centers throughout the country.
Security Account Manager:
The Performance Manager will ensure all scheduled shifts are filled with qualified, loss prevention officers. This position will interface with Senior Management, Recruiter(s), and Scheduling Staff. The Security Account Manager will also ensure that qualified candidates are continuously sourced and interviewed, creating a pipeline of qualified staff for assignment.
Position Requirements:
Security Account Manager:
The Performance Manager will ensure all scheduled shifts are filled with qualified, loss prevention officers. This position will interface with Senior Management, Recruiter(s), and Scheduling Staff. The Security Account Manager will also ensure that qualified candidates are continuously sourced and interviewed, creating a pipeline of qualified staff for assignment.
Position Requirements:
- 2-3 years of recruitment and management experience
- Requires local travel
- Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county, and municipal requirements.
Pay & Benefits:
- Competitive compensation based on experience
- Health, Dental, and Vision offered
- Opportunity for growth
Daily Duties:
- Manage scheduling roll call and on-call officers for assigned clients.
- Ensure all security officers are trained on mobile applications for time and attendance recording, using the application in the field.
- Maintain standards for overtime performance through effective scheduling and supporting Recruitment Strategies.
- Maintain adequate staffing levels.
- Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment.
- Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no-call/no-show occasions.
- Issue written documentation to staff when warranted and maintain liaison with Human Resources.
- Monitor staff performance in partnership with office team members and clients in collaboration with Human Resources. Document substandard performance.
- Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends.
- Support Recruiter(s) in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers’ completion of training. Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks.
- Implement measures to reduce turnover.
- Identify top talent officers for growth opportunities. Communicate change in rate records to Payroll and Human Resources.
- Provide immediate response to payroll discrepancies filed by officers.
- Work with Human Resources regarding potential counseling, disciplinary issues, and timely investigations.
- Coordinate with Recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following up on corrective measures and client requests.
- Utilize Guard-Tour Application for documenting field visits.
- Respond with urgency to client concerns. Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing a client with corrective action taken.
- Ensure compliance with post orders, uniform requirements, retraining, and licensing requirements.
Responsibilities:
- Strong oral and written communication skills
- Familiarly with HR and scheduling software programs including Excel
- Outgoing personality with strong organizational, leadership, and customer service skills
- Experience in recruiting functions and client relations
- Must have at least two years of management experience
- High energy, excellent focus, relentless drive, team player
- Ability to multi-task and meet deadlines
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