Job Description

Job Title: Key Account Manager, Ingredients and Export

Location: Greater Toronto Area

About Us:

Welcome to Lactalis Canada – where we take pride in being recognized as one of Forbes' 2022 top employers! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian’s favourite dairy brands such as like Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings. In fact, we’re proud to say our products grace the shelves of an incredible 94% of Canadian households!

With a 140-year legacy driven by innovation and unwavering quality, we’re seeking like-minded individuals to join us in shaping our next chapter. Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more!

About the opportunity:

The Key Account Manager manages all aspects of the business relationship with key customers of varying sizes and complexities with the objective of delivering sales and new business development for Ingredients and Export in accordance with the business plan. The position is accountable for establishing Lactalis Canada as the preferred supplier of dairy ingredients.

The attributes we are looking for:

Manage all aspects of the sale of dairy ingredients to key customers, including distributors, to deliver volume growth and profit objectives, which includes determining customer product needs, obtaining product approval, negotiating pricing, developing contracts, obtaining and communicating forecasted volume requirements, and conducting business reviews.
Develop new Lactalis business with the key accounts and new accounts at both the customer’s purchasing and R & D levels by ascertaining customer’s ingredients needs and proposing solutions from the product portfolio. Liaise and work closely with technical teams on all aspects of product development for the customer, technical documentation, packaging, functionality and quality requirements of ingredients.
Ensure domestic customer day-to-day needs are met by managing and coordinating efforts of all other functional areas (Customer Service, Operations, Credit, Logistics), including the resolution of non-routine customer service issues such as quality and delivery.
Manage the implementation of long-term strategic customer projects such as development of new ingredients or packaging, which involves managing the communication between all internal and customer departments (R&D, Global Sourcing, Supply Chain, Finance, Regulatory Affairs, Corporate Quality and Operations).

· Ensure Lactalis Canada’s position as the leader in dairy ingredients through promoting product line at trade events and seeking opportunities to present technical product information to the customers.

· Ensure communication and alignment with other sales team members and distributors, in particular to foster and encourage collaboration with I&E team and cross functional teams to find synergies for division growth.

What you will bring:

Education & Experience

· University degree or College diploma, preferably in Food Science, Business or related fields, or relevant experience.

· 7 years’ experience in account management, with a minimum three (3) years experience effectively managing mid-size and full-size foodservice or ingredient accounts, preferably in the Canadian dairy environment.

· Knowledge of the Canadian milk system.

· Experience with multi-level relationship building

· Proficient in negotiation and problem solving.

· Valid Driver’s License

Key Attributes of the Ideal Candidate:

· Ability to perceive and interpret the customers’ requirements/demands and penetrate customer beyond immediate contact to build relationships.

· Ability to think strategically and with depth of comprehension

· Strong analytical, planning, presentation, and problem-solving skills

· Ability to work effectively within a small team environment requiring open sharing of information

· Ability to balance customer needs with Lactalis Canada’s business focus

· Professional written, verbal, and interpersonal communication skills

· Proficient with standard office computer technology such as Microsoft Office and the Internet, as well as working knowledge of SAP and BW

What Lactalis will offer:

Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:

· A Competitive Base Salary

· Company Vehicle or Car Allowance

· A Performance-Based Bonus System

· 4 Weeks of Vacation

· Benefits starting day 1

· A Pension Program with an Employer Match at 100% of up to 6%

· Tuition reimbursement plan of up to $3,000/year

· A Volunteer Day to give back to your community

· Learning and Development opportunities

· A commitment to internal career advancement with potential for international mobility

Our ESG commitment:

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.

At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.

Our commitment to DEI:

Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities.

Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained.

Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer.

Job Type: Full-time

Additional pay: