Job Description

Summary Description

We are looking to expand our family! If you have a passion for adventure, enjoy a flexible work schedule, and are enthusiastic about our exceptional brand in the industry, We’ve got a job for you! Harley-Davidson offers outstanding benefits, company perks, and a chance to work alongside the best team members in a family environment Our excellent reputation is built upon the premise that our dealership provides MORE than just the fantastic ride you get on a Harley-Davidson motorcycle. We're growing and gearing up for a record year and looking for Harley-Davidson Sales Associates to join our team! If you don't want "just a job" and you're looking for a long-term career, then you have come to the right place.

Major Duties and Responsibilities

· Create long standing relationships with customers and have fun talking about motorcycles.

· Attain new and used sales goals as agreed upon with the sales manager.

· Use floor time effectively to meet customer needs and give great experiences.

· Present the features of all motorcycle products to customers along with their benefits.

· Show each customer advantages of products over competing brands.

· Follow process to ensure timely and proper completion of the business transaction.

· Introduce new customers to the service, parts, general merchandise and F&I departments and their personnel.

Customer Service

· Greet customers immediately, in a courteous and friendly manner.

· Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.).

· Handle telephone transactions quickly, and courteously.

· Practice a feature advantage benefit selling methodology so that all customers receive consistent treatment when doing business.

· Use a common and consistent sales process for vehicle sales, trade-ins and purchases.

· Ensure the delivery to customer is an “EVENT” which endears the customer to the dealership.

· Contact customers using personal follow-up to encourage additional sales and ensure customer satisfaction, ask for referrals.

· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

· Attend training sessions to keep current with sales techniques and sales department issues.

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).

· Remain current with all Sales department training available by reviewing and attending seminars, workshops, and other related training programs assigned by the Sales Manager.

· Be prompt and available for flexible scheduling.

· Be honest and fair in all business dealings.

· Meet or exceed sales quotas on a regular basis.

· Continually learn more about the products and services you sell. Stay current on motorcycle trends and selling features

Qualifications & Job Requirements

· Must have the ability to get along with a broad customer base.

· High energy level.

· Excellence communication skills and expectation management.

· Knowledge and experience with sales of Harley-Davidson and other products sold by the dealership, or the demonstrated ability to quickly learn them.

· Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.

· Ability to work in commission -based sales environment.

· Must have ability to operate a motorcycle

Physical Demands

· The noise level in the work environment is usually loud.

· Must be able to stand for long periods of time.

· Ability to keep balance and push large motorcycles.

· Requires the use of both hands.

· Frequently requires to bend, stoop, crouch, reach, handle tools, and lift 75 lb. of material.

· Heavy work exerting up to 100 pounds of force occasionally, and / or up to 50 pounds of force frequently, and / or up to 20 pounds of force constantly to move motorcycles and other objects.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits: