Job Description
At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can’t do it without you - our next great hire.
Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.
That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
Redwood Credit Union is looking for a talented Auto Sales Advisor to research, locate and sell a variety of vehicles to our Members and Customers at the RCU Auto Lot.
A bilingual speaker in Spanish is highly desired.
Essential Functions
Customer Service
- Greet Members and answers incoming phone calls.
- Call Members referred to the auto-buying center by branch, member service center or other referrals to set appointments or sell vehicles.
- Perform a professional delivery of new & used vehicles.
- Assist Members/Customers in resolving mechanical and other issues related to purchased vehicles.
Auto Sales
- Research, recommends, locates and sells brokered new and used vehicles, as needed.
- Compare different vehicles to facilitate the member’s purchase of their desired vehicle.
- Demonstrate and Sell vehicles displayed on the auto buying center lot.
- Meet with Members to research and analyze their desired vehicle(s).
- Organize and arranges timely transportation for brokered vehicles.
- Evaluate and recommends appropriate financing for Members when needed.
- Prepare paperwork for the sale of the vehicle and loan.
- Arrange installation of aftermarket items purchased by Members in a timely manner.
- Sell mechanical breakdown warranties, guaranteed auto protection coverage, perma plate and other vehicle related items.
- Collect trade-in titling documents and obtain loan payoff information.
- Gather member information for submission of loan applications.
- Collaborates with Sales Manager to provide trade-in pricing.
- Ensure maximum flexibility to assist in a variety of functions as necessary.
- Record and maintain SalesForce information and use it to produce sales.
Other Functions
- Implements new CUSO/Credit Union related products and services with other employees of RCU Auto Services as needed.
- Organize, schedule and arrange the transport of vehicles for reconditioning.
- Conducts seminars as needed.
- Provides feedback on marketing efforts.
- Visits branches/departments to promote the RCU Auto Center location & services.
Minimum Qualifications- Knowledge, Skills and Abilities
- Knowledge of types and accessories on automobiles.
- Excellent services skills.
- Skill in the operation of personal computers with office software and printers.
- Skill in the operation of modern office equipment.
- Ability to communicate effectively both verbally and in writing.
- Ability to effectively sell automobiles and/or other vehicles.
- Ability to process vehicle sales paperwork.
- Ability to coordinate a variety of activities simultaneously and prioritize work.
- Ability and knowledge to sell automobile accessories, mechanical break down warranties, guaranteed auto protection (GAP), and Perma Plate
- Ability and desire to work in a team environment.
Licenses and Certifications
- Ability to qualify for and maintain a DMV Salesperson License.
- Maintain a valid California Driver’s License.
- Ability to maintain insurance on RCU Auto Services’ insurance policy.
The ideal candidate has a combination of education and experience equivalent to a high school diploma and four years’ automotive sales, bank or credit union experience.
Base salary range is $54,475.20 per year plus commission structure.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
- Competitive medical, dental, and vision insurance, mental health offerings
- Employee performance incentive plan
- Salary Advancement– Merit increase based on performance
- 401(k) program with employer match
- Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks-
- RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
- RCU employees are eligible for a 1% discount on all recreational or boat loan products
- 2% discount off Visas and LOC Loans through RCU
- 0% interest on garment, fitness, or home office equipment loan of up to $500
- 100% financing for employee purchased homes!
Why work for Redwood Credit Union?
- Local financial institution, providing unparalleled service since 1950
- Recognized by Newsweek as one of "America's Best Credit Unions 2024"
- Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting
- Voted Best Places to Work in the North Bay 18 years in a row
- World-class employee engagement scores
- Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
- Recognized by Forbes as one of “America’s Best Small Employers 2023"
Internal Team Members
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
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