Outreach Associate

CET is looking for an Outreach Associate for programs designed to improve waste reduction and recycling at retail and food service locations. In this entry level role, you will develop your skills in lead generation through cold calling and networking to make a meaningful difference in CET's important environmental mission. This position will provide outreach, education and technical assistance throughout the sales process, traveling to CT, MA, and RI for events as needed. If you have a passion for sustainability and experience in retail, customer service, food service, or food waste, please apply!

Job Responsibilities include:

• Provides account management for CET’s existing customer base.
• Travels as needed within assigned region for site visits and events.
  
• Applies knowledge and experience of assigned program(s) to identify leads and manage prospects. Using a sales-driven approach with a well-crafted delivery, explains CET’s mission and the waste management and reduction opportunities for customers.
• Establishes rapport and provides customer service over the phone or in person. Synthesizes complex concepts into a simple, easy to understand language, while conveying CET’s principles and values to customers.
• Effectively communicates with clients to secure agreement on CET deliverables, share project pipelines and ensure a clear and concise delivery of messages. Ensures deliverables and client requests are met in a timely and professional manner.
• Maintains active and ongoing communication with the program operations and management teams. Provides consistent updates in regards to status of projects and deliverables, service failures or customer and client concerns.
  
• Ability to speak Spanish required.

What We Offer

This is a full-time hourly non-exempt position. This job comes with excellent benefits including vacation, holiday, and personal/sick time; medical, dental, and vision insurance; life insurance; disability insurance; and a retirement plan with a company match. CET provides a monthly $85 stipend for your home internet and/or phone expenses. We cultivate a friendly and supportive environment to help us achieve our mission impact goals.

What You Offer

• You have a passion for CET's environmental mission.
• You are available to attend weekend events as needed.
• You have demonstrated sales abilities and enjoy building relationships with people and businesses.
• You are bilingual in English and Spanish.
• You have food service, retail, or customer service and/or sales experience. One years’ of work experience in non-profit, environmental/sustainability preferred. Knowledge of heat pumps is a plus. Excellence in Microsoft Office; experience with Salesforce or other CRM platform preferred. Excellent written and verbal communication skills with the ability to work with both technical and non-technical partners.
• Accuracy and attention to detail required. You must have strong organizational and time management skills with the ability to work independently and with minimal supervision.
• You must be able to work with multiple programs and deliverables in a collaborative environment.
• You must have high speed internet access and a working location free from distractions and interference during 8:30-5:00 business hours. CET will provide a laptop and other office technology.
• You must have a driver's license, a good driving record, and access to an insured vehicle for events. This position may be performed remotely or may work out of our office in Northampton, Massachusetts.

About Us

For nearly 50 years, the Center for EcoTechnology has helped people and businesses save energy and reduce waste. We partner with city and state agencies, utilities, homeowners, and business owners across the U.S. to build a just and equitable transition to the low-carbon economy. For all of our work, we bring together a diverse team of environmental consultants, building scientists, engineers, sales, operations, and communications specialists to implement cost-effective and lasting solutions. We’re a hands-on, action-oriented organization—everyday someone on our team is:

• Conducting residential and commercial energy audits and advising building owners on efficiency and electrification opportunities;
• Keeping used building materials out of the landfill and redirecting them to our store, EcoBuilding Bargains;
• Helping businesses reduce waste, including improving recycling or implementing wasted food diversion programs;
• Advising architects and homeowners on LEED or passive house design;
• Working with a municipal electric utility to build innovative financing and incentive programs to accelerate electrification;
• Designing outreach materials that help make green make sense for our target audience.

The need to tackle climate change and rapidly decarbonize our economy makes our work more urgent than ever!

CET is committed to racial justice and inclusion. Our staff and Board have been formally co-creating and implementing a Diversity, Equity, and Inclusion Framework since 2020 that spans all internal and external policies, practices, and services. The candidates we seek share this commitment to equity and find fulfillment in building an inclusive culture in a collaborative, non-linear, and continuous learning environment.

CET is an equal opportunity employer and provider. We strive for a welcoming and inclusive environment. Diverse applicants are encouraged to apply. You may include military service assignments and any verified work performed on a volunteer basis.