Inside Sales Supervisor -International

Job Description

• Supervise/train/mentor Inside Sales Specialist team members.
• Responsible for ensuring Inside Sales Specialists - International are following all applicable procedures, safety guidelines, training, policies and standards.
• Supervise and assist with all tasks defined for Inside Sales Specialists including daily orders, phone calls and email correspondence.
• Assist Director/Manager in selection, training, effective development, coaching and performance evaluation of employees.
• Work effectively with Manager to maintain interdepartmental cooperation and respect.
• Works with sales manager to increase sales by managing quote requests, sales leads, and analysis of sales data and trends.
• Direct and communicate with the team to promote accuracy and efficiency for the quality of sales operations through effective time management of the team.
• Participate in project, process improvement and new product development teams; assist with writing and drafting work instructions and job aids.
• Provides technical support to the client base to include product specifications and suggesting alternative solutions.
• Manage special fees for international customers.
• Manage forms, certificates, and other documents needed for international customers.
• Assist in creating SOP’s, WI’s, CO’s and forms needed for international distribution.
• Work with operations (manufacturing) to forecast specific allograft needs and identify allograft modifications to meet customer demand.
• Travel to international trade show events to promote Solvita when needed.
• Handles requests for quote by providing pricing and product availability.
• Processes customer returns and claims in a timely manner and initiates corrective action if necessary.
• Involved in cross-functional projects impacting multiple department initiatives within the organization.
• Confers with cross-functional departments to ensure timely delivery and accurate receipt of products.
• Performs other duties as assigned

• A highly competitive benefits package including medical, dental, vision, life and supplemental insurance
• 401(k) with employer contribution and match
• Generous paid time off (PTO) - up to 5 weeks in your first year!
• Opportunities to participate in recreational activities such as Battle of the Businesses, special events such as Kings Island Day, Dayton Air Show and opportunities to give back.
• Opportunities to join various employee committees

• Must be guided by the highest level of integrity and people-centered care.
• Associates degree
• Minimum of 3 years of applicable inside sales/customer service experience

• Must be able to meet the required physical demands with or without reasonable accommodation.
• Some travel may be necessary to attend trade shows.
• Flexible work schedule 5-10%.

• We began in Dayton in 1964 as the region’s first centralized blood bank. Solvita collects and provides all blood products for hospitals in our 15-county region and beyond.
• The tissue bank was born in 1986 and is now one of the nation’s largest tissue banks. Solvita recovers, processes, and distributes human tissue grafts and is the nation’s largest non-profit provider of skin grafts for burn patients.

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