Customer Service Representative

Customer Service Representative (NEED FOUR CS REPS)

Location - Burlington, Ontario, Canada (In person)

Looking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14th year of business and is launching a new Division – The Simple Landlord. We are seeking two (3) Customer Service Representative who will be responsible for acting as brand ambassadors and developing strong customer relationships for this newly launched division.

These are full-time permanent roles with an opportunity for career growth within the company as we value each employee’s contributions and efforts towards our success.

WHY JOIN US?!

• Be part of a growing company that is a leader in the industry. The future you’ve been looking for starts here.
• Competitive salary and benefits package including coverage for medical, dental, paramedical and vision.
• Great working environment committed to helping you succeed.

The Role

• Conduct clerical duties, including filing, answering phone calls, responding to emails, preparing documents and maintaining a record of incoming inquiries.
• Establish and maintain excellent customer relations. Communicate with clients to provide effective, timely solutions and support.
• Quickly identify and solve problems to address account inquiries while providing technical and troubleshooting support.
• Identify customer needs in order to recommend the appropriate product or service.
• Learn the software systems used by the company and products to be able to communicate effectively with incoming inquiries and answer questions from customers.
• Handle customer complaints by providing solutions and work with colleagues when necessary to resolve customer complaints.
• Provide reporting and administrative support to the sales, operations and technical teams.
• Process orders, forms, applications, or requests.
• Compose and/or edit/distribute letters, memos, reports, and other correspondence on time. Keep track of when recurrent reports are due and meetings are scheduled, including maintaining lists of recipients and/or participants.
• Set up and maintain files.
• Inform clients on new release products and policies.
• Provide feedback to the management team to help improve business processes.
• Assist in office administration tasks as required.

Skills & Experience Required

• 2+ years of customer service experience
• Excellent computer skills, including a high degree of proficiency in MS Office applications and a demonstrated ability to quickly understand new software.
• Excellent interpersonal skills and communication - both verbal and written
• Ability to prioritize tasks independently.
• Organizational and time management skills

We will look at every resume and will consider anyone with an interest in sharing our commitment to providing high quality services.

Diversity at the Simple Company means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to, in ways that fully develop and utilize each person’s talents and strengths. In addition, the Simple Company values the diversity of the people we hire and serve therefore if we can make this easier through accommodation, please let us know, at any time throughout the recruitment process.

Job type – full time

Schedule – 7.5-hour shift (Monday to Friday – 8:30 am to 5 pm. After hour or weekend availability may require)

How to Apply

Our online application will give you the option to apply to this role as a complete person - not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take about 10-15 minutes to complete. You can get a copy of your assessment when you're done by logging into the application tool.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Need Help” button in the application. We will review applications as they are received and look forward to hearing from you.