Job Description

Position Summary

BlackPoint IT is recruiting a Carrier Project Manager to oversee the carrier sales and renewal processes for business clients at BlackPoint. In this 100% remote role, you will collaborate closely with Sales Business Development Managers and Carrier Account Managers to ensure seamless communication and project execution. The Carrier Project Manager will address client inquiries, manage order processing and tracking, and maintain accurate records across multiple CRM systems. This position requires a strong understanding of carrier services and telecommunicationsand proven project management experience to support client needs and enhance service delivery effectively.

About Us:

BlackPoint is a leading provider of comprehensive IT and Telecom Managed Services tailored to small and medium-sized businesses across the United States. Our commitment to excellence is reflected in our wide range of service offerings, which include IT network infrastructure, security, cloud storage and virtualization, carrier services, IT and telecom professional services, and project management. This comprehensive approach ensures that our clients receive end-to-end support for their technology needs.

At BlackPoint, we are dedicated to delivering customized solutions that leverage cutting-edge technologies to empower our clients to achieve their business objectives. We pride ourselves on maintaining high expertise while offering our clients a wide range of services supported by a team committed to providing crazy-good service.

Compensation:

Base Compensation: $60,000 to $70,000.

Benefits:

Medical insurance with employer contribution.
100% company paid Dental and Vision coverage for employees.
100% company paid Short Term Disability insurance
100% company-paid Life insurance
Generous Flexible Paid Time Off (PTO) program
Paid Holidays
Voluntary, employee-paid benefits include Long Term Disability, Employee and Spouse Life Insurance, and AFLAC.
Fully vested 401(k) plan with 100% match on the 1st 4% of your contributions

Key Responsibilities:

Support Sales Business Development Managers and Carrier Account Managers throughout the carrier sales and renewal process
Manage multiple CRM systems, including ConnectWise, Intelysis, Telarus, and RPM Telco
Handle direct carrier vendors outside Intelysis and Telarus
Schedule and coordinate client conferences and meetings for carrier projects
Track carrier orders from placement to commission, updating clients and Sales Managers on status
Schedule project phases with clients and carriers as required
Perform data entry for metrics, commissions, and key data for monthly reports
Create and process sales submissions, reporting inaccuracies to management
Expedite requests and modify sales orders and service addresses as needed
Communicate with external clients for customer support and carrier project coordination
Provide guidance to other departments to assist with client retention
Review and complete daily carrier tasks in a timely manner
Support the finance department with monthly commission reconciliation reporting
Work directly with Masters and Carriers to address client concerns, order tracking, issues, and internal reconciliation needs

Qualifications:

Bachelor's degree in Business, Communications, or related field and PMP certification is preferred, or equivalent combination of
Minimum of 3-5 years of project management experience, preferably in the carrier/telecom industry
Strong knowledge of carrier services and the telecommunications industry
Excellent organizational and time management skills
Proficiency in CRM systems and project management software
Outstanding interpersonal and relationship-building skills
Exceptional verbal and written communication abilities
Ability to multitask and prioritize in a fast-paced environment
Detail-oriented with a focus on accuracy and efficiency
PMP certification is a plus

Required Skills: