Service Coordinator

Job Description

Quest Fabrication is a Calgary-based company and a sister company of Pro-Tec Industries, which specializes in custom fabrication and upfitting of fleet vehicles, including emergency vehicles.

We are expanding and are looking for an experienced Service Coordinator to join our team. We want to hear from you if you enjoy challenging work, fast-paced environments, and collaborative work culture!

Why Join Us?

- Competitive Wages

- Great Benefits

- Work Life Balance

- A Supportive Team

- Growth Opportunities Within

Job Summary

The Service Coordinator works to facilitate effective project completion, collaborating with the Quest Project Team (Sales, Fabrication, Manufacturing, Installation).

Job Duties & Responsibilities

Working and reporting directly to the Shop Foreman and Director of Sales, the Service Coordinator will perform the following tasks:

· In support of, and collaboration with the Director of Sales, facilitate satisfaction and value for our customers.

· Role model company values and practices, contributing to a work environment that fosters pride in being part of a professional team and promotes personal growth.

· Process and maintain project files and records (work orders, etc.) and ensure that required project certifications (DOT, etc.) are in place. Note: This includes the essential connection from quotation/estimate through to invoice – and, where necessary, vehicle pick-up and delivery.

· Work with team to ensure appropriate project prioritization and optimize customer communications related to current projects – including specifications and W/O details.

· Lead and collaborate with Company Stores Associate to ensure that all parts, materials, and supplies are in place for effective and efficient project completion.

· Maintain personal productivity and quality standards that provide excellent service to our customers and ensure job security and career growth for our staff.

· Maintain a professional appearance and demeanor that reflects the company’s commitment to quality, continuous improvement, and respect for individuals.

· Maintain current product knowledge to enable appropriate responses to customer inquiries.

· Communicate effectively with the team (Shop Foreman, Director of Sales, etc.), informing and updating them regularly to guarantee that project objectives are met.

· Answering phones and responding to email inquiries in the office

· Comply with all OHSA requirements.

· Other Duties as assigned.

Qualifications:

· Problem Solving

· Ability to multi-task

· 1-2 years experience in related field

· High quality of organization

· Excellent written and verbal communication skills

· Excellent customer service and problem-solving skills

· Capable of standing and walking for extended periods of time

· Understanding of the fabrication and manufacturing industry – asset

Applicants:

· Own transportation

· Physically to lift to 50 lbs.

· Ability to pass criminal record check.

Wage is commensurate on experience.

Quest Fabrication is proud to be an equal opportunity employer and invites anyone who qualifies to apply.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• English (preferred)

Location:

• Calgary, AB T2G 2A5 (preferred)

Work Location: In person

Application deadline: 2024-05-10

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