Director of Sales

Description:

PURPOSE OF POSITION

Director of Sales is a leadership role, required to supervise and oversee the strategy, planning and execution of the organization’s customer experience and sales departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that the customer experience team works in collaboration with all business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
• Enabling a two-way stream with customer facing teams through – collecting feedback to derive meaningful insights for improvements and; guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customer
• Guiding the marketing, branding and sales team to align with Press Seal strategy
• Encourage problem-solving, strategic thinking and customer-orientation amongst the team
• Communicate with leadership to ensure customer-centricity in their respective departmental work and help them deliver in accordance with the overall customer experience strategy
• Proactively advocating for solution and managing the customer escalation process
• Driving continuous improvement culture
• Recommend improvements to the customer’s experience
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• All other duties as assigned.
• Ability to travel and visit customers and remote sales team
• Travel 40%

Requirements:

QUALIFICATIONS

• Excellent communication skills including active listening.
• Problem-solving and analytical skills
• Ability to understand business objectives and align accordingly
• Proficient in Microsoft software
• Salesforce experience preferred
• Interpersonal, networking and influencing skills
• Strategic thinking and foresight

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in a related field preferred
• Five years of outside sales experience