Job Description
SENIOR DIRECTOR, SALES OPERATIONS AND DATA ANALYTICS JOB OPPORTUNITY
Who We Are
Equal Opportunity Schools (EOS) is a mission-driven national non-profit organization that was founded in 2010. We leverage technology and the collective power of people to deliver one-of-a-kind student insights and school-specific action plans that help schools, districts, and states increase and sustain the enrollment of underserved and underrepresented students in rigorous college-and career-prep courses. Our product/process deliverables advance equitable participation, belonging, and success so that students may thrive in their postsecondary pursuits and life goals.
Our Impact
EOS has partnered with over 800 schools including 5 of the largest districts in the country and has empowered districts to enroll an additional 52,000 students of color and low-income students into advanced academic pathways. Learn more about EOS by visiting our website: https://eoschools.org/.
Opportunity:
The Senior Director of Sales Operations and Data Analytics will act as the primary point of operational leadership for the Partnership Development department, including the Account Management team and the Sales operations team. Our organization has set ambitious three-year strategic priorities, and a key part of delivering on those priorities is growing the number of public high school districts we partner with. This position is expected to lead, monitor and drive the overall scalable operational effectiveness of sales and customer success efforts including leading the Sales Operations team. You will report to the VP, Partnership Development. The salary range for this role is between $122,500 and $140,000 depending on your expertise and experience with similar roles.
Responsibilities:
- Lead and supervise Sales Operations Team to support Sales team and sales cycles
- Drive overall business insight efforts to assist in closing more opportunities and growing our base of districts and schools
- Reporting: Report to Vice President of Partnership Development and other organizational leaders on past/current results, net new deals, renewals and expansion forecasts, e.g. through dashboards and presentations. Primarily use Salesforce for reporting, with collaboration to align to other parts of the organization using other reporting tools (e.g. Tableau)
- Analysis: Track touchpoints and key results that lead to successful closing of sales and retention opportunities, along with analyzing lessons-learned from marketing leads and sales efforts that may have mixed results
- Data Enablement: Leverage data to inform strategic decisions and work of the Sales, Account Management, and Sales operations teams.
- Risk Management: Detect early signals of at-risk renewals and net new deals, provide reporting to sales team and account management team, supporting escalation as needed
- Price book: Work with finance and organizational leadership to manage updates and implementation of Pricebook and discount structure
- Forecasting and Territory management: improve territory management processes by building out departmental data-informed strategies to forecast
- Business Document ownership: Serve as key point of contact for all business documents being updated annually in concert with internal leadership/external legal review, including quote/proposal, Collaboration Agreement (contract), and terms and conditions
- Automation: Drive efficiency through automation of routine tasks and relevant client communication
- Tech Systems: Own and build-out software that facilitates Sales and account management (Salesforce, Tableau, Conga, FormAssembly, event management and others as needed)
- Cross-Functional Coordination: Serve as a member of organization’s Senior Leadership Team
- Trainings: Provide live training, as well as record and organize training videos and develop department SOPs
- Teach and enable the usage of reports, dashboards, and data-driven insights for individual contributors, as well as teams and the organization as a whole
Requirements/Skills:
- Passion for data, client success, and designing processes that scale
- Sales or Client Success experience
- Strong written and verbal communication
- Collaborative presence, ready to dig in and help the team
- Ability to break down complex problems into manageable components and think through optimal solutions
- Ownership over your work and willingness to be hands on with processes
- Strong listening skills; open to input from other team members and departments
- Strong experience with CRMs (Salesforce) and applications that integrate with Salesforce; experience with Pardot a plus
If you have some but not of all the qualifications and are interested in the position, we very much encourage you to apply.
What we Offer:
Our benefits are designed to give everyone at Equal Opportunity Schools (EOS) a full, healthy, and happy life. EOS covers the majority of employee-only medical and dental, and all vision coverage with a well-known national healthcare provider, and subsidizes costs for spouses, domestic partners and/or children. We offer flexible spending accounts for medical and dependent care. EOS offers highly competitive salaries and a robust 403(b) retirement plan with up to 6% match. We invest in the professional development of our staff by covering enrichment costs including conferences, trainings and courses and professional memberships. Employees can earn up to 15 days of paid vacation based on position level and years of service in addition to 5 paid holidays and 2 one-week organizational breaks per year. You will earn 22 days once you celebrate your 366th day with us. We provide up to 8 weeks of paid bonding leave. EOS offers 100% employer paid life and disability insurance. You can read more about our benefits here and here.
Equal Opportunity Schools is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer.
Equal Opportunity Schools considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law. Equal Opportunity Schools provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures and/or process.
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