Job Description

Job Title: Inside Sales Associate-Automotive Parts

Job Summary: We are seeking a customer service representative with a passion for the automotive industry to join our team. As an Auto Parts Customer Service Representative, you will be responsible for providing exceptional customer service to our clients by answering their inquiries, processing orders, and handling customer complaints in a timely and efficient manner. The ideal candidate will have a thorough understanding of automotive parts and systems and be able to effectively communicate with customers to help them find the right product to meet their needs.

Responsibilities:

Assist customers with product inquiries, orders, and complaints via phone, email, or chat
Help customers identify the correct parts they need for their vehicles and provide technical support when necessary
Process orders, returns, and exchanges while ensuring timely and accurate delivery
Maintain accurate records of customer interactions and transactions in our CRM system
Collaborate with warehouse and shipping teams to ensure prompt and efficient order fulfillment
Resolve customer complaints and issues in a timely and effective manner
Keep up-to-date with product knowledge, industry trends, and competitor activity
Identify opportunities to up sell or cross-sell products and services to customers

Requirements:

High school diploma or equivalent; some college education preferred
2+ years of customer service experience in the automotive or related industry
Strong communication and interpersonal skills
Ability to multitask and work under pressure in a fast-paced environment
Excellent problem-solving and decision-making skills
Familiarity with automotive parts and systems; ASE certification a plus
Proficient in using CRM software, Microsoft Office, and other relevant tools
Ability to work flexible hours including evenings, weekends, and holidays as required

This is a full time, 40 hr work week position

Store hours: Mon-Fri 7:30am-6:00pm

Pay is $13 per hour plus commission

Must pass drug test.

Spanish is a big plus but not required

If you are a self-motivated and enthusiastic individual with a passion for the automotive industry, please submit your resume for consideration. We offer a competitive salary, benefits package, and opportunities for career advancement within our organization.

If interested, send resume or fill out an application

9001 San Mateo Dr

Laredo TX 78045

Job Type: Full-time

Pay: From $13.00 per hour

Benefits: