Job Description

We know that a company’s success starts with its employees. We also know that individual’s success starts with the right career opportunity. As a Customer Service Representative, you will respond to customer inquiries regarding their accounts, assists in resolving issues and concerns. Our Customer Service Representatives maintain professional and courteous behavior to ensure positive image within the community served to promote customer satisfaction.

The Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Service Representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer Service Representatives will do whatever is necessary to ensure the integrity of their customers’ accounts and keep the customer base healthy.

There’s never a dull moment in this service orientated position. Ideal candidate will be enthusiastic, detail-oriented, and well organized with great verbal and written communication skills.

What We Look For:

Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Natural leaders who can guide customers through account management confidently and help any other team members in an “all hands-on deck environment”
Friendliness, enthusiasm, reliability, with a positive “team player attitude
A genuine interest in providing an exceptional customer experience

Key Responsibilities:

Answer all customer inquiries in a timely and professional manner
Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Document and update customer records based on interactions
Provide feedback to management and leadership to ensure quick progression.
Maintain a positive representation of the company and associated brands at all times

Job Type: Full-time

Pay: $650.00 - $900.00 per week

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