Job Description

About Signature Parking

Signature Parking is a fun and growing parking hospitality company. We specialize in providing parking hospitality services for boutique hotels, and resorts throughout California. Our first love is making people feel welcomed and cared for. We take great pride in being the “best of the best” in our markets by creating a welcoming and caring environment everywhere we serve. Behind the scenes, a strong culture of service drives everything we do at Signature and ignites a passion in our team members to Wow our clients and customers.

About this Job

Now hiring Full Time Valet Account Manager for boutique hotel(s) in Santa Barbara, CA. Help us lead and develop a first class service driven team and become part of a dynamic team environment.

About You

Do you have previous valet parking and management experience? Are you a good communicator with a friendly and outgoing personality? Do you have a genuine passion for serving others? Do you like working for a company who values teamwork, personal integrity & continuous improvement? If so, we’re looking for you.

A Day in the Life

You arrive on time and set up for a success every day with a coaching mindset as you assist your team members in being successful at their jobs
As a manager you lead by example and demonstrate a strong work ethic. You earn the respect of your team because you are not afraid to get your hands dirty and show the team that you are not above doing their jobs.
You live the shared mission and values of the company and reinforce them with your team members. You keep everyone aligned with the specific goals and objectives at your location.
You take a sense of pride in your work and ownership of the location while listening to your team for valuable feedback
You help create a culture of safety at the location by consistently talking about safety and instilling the Safety First Culture and attitude in all team members through regular communication and safety talks
You create relationships with every guest, personalize their experience with your natural and authentic personality and you go above and beyond to exceed their expectations
You are constantly on the lookout for ways to Wow our guests by anticipating their needs and delivering proactive service
You proactively greet and assist each guest with a warm smile and friendly welcome
You meet and exceed all of the service standards outlined by the company
You follow established systems, procedures and policies to ensure a safe and secure work environment and an organized and efficient workplace
You maintain a clean, spotless work area and take pride in your work place

Skills

Valet Parking management experience is highly preferred but not required.
Ability to seek improvement and create an environment of idea sharing and creative problem solving.
Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
Strong customer service skills and abilities.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges
Ability to encourage open expression of ideas and opinions.
Excellent team building and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.

Qualifications

Ability to operate manual transmission is highly desirable
1+ years in Management or Supervisory role.
2+ years of previous experience working in valet environment.
Experience leading a group of 10+ individuals.
Previous experience working in high-stress situations with tight deadlines/high customer expectations.
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Have a valid California Driver License with proof of insurance, good driving record (no more than 2 points) and no DUI history
Well groomed and Professional Appearance

Physical Demands

The physical demands described here are representative of those that must be met by an team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Willingness to work in the elements - heat, wind, snow, rain, etc.
Regularly required to run; walk; and stand sometimes for extended periods of time; sit; reach with hands and arms; climb stairs; balance; stoop, kneel, or crouch.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.
Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances
Working flexible schedules and extended hours are sometimes required.

Perks & Benefits