Job Description

Overview
We are seeking a motivated Inside Sales Representative to join our team. The ideal candidate will have a passion for sales, excellent communication skills, and the ability to negotiate effectively. Experience in the flooring industry strongly preferred. The main goal of this position will be to develop via telephone, email, video calls, and in-person visits strong sales relationships with customers including key business executives and stakeholders. In this role, you will work with cross-functional internal teams (including Production, Pricing/Product and Accounting areas) to improve the entire customer experience.

Responsibilities

Analyze opportunities for sales growth using sales data, reporting tools, and metrics to determine key contact for customers and contact to increase sales potential
Drive sales growth by acquiring a thorough understanding of customers’ needs and requirements through outbound warm phone or video calls of current customer list, accounts assigned to you and other potential customers
Operate as the lead point of contact for all matters specific to your key accounts including customer agreements, pricing, complaints, returns/cancellations, requests for expediting orders, checks current order status and troubleshooting
Expand the relationships with existing key accounts by strategically proposing solutions that meet their objectives
Facilitates and makes decisions for customer claims and requests for credits/refunds based upon company guidelines
Provide and maintain excellent customer relations by ensuring all customer inquiries are handled in a prompt, efficient, courteous and professional manner
Help customers navigate our website to determine how to find pricing, availability, expected production times, anticipated delays in delivery, and technical tools. Responds to other order-related questions
Enter order data into the website to create Artistic orders and manage order processing
Confer with Production, Pricing/Product and Accounting areas as required to handle customer requests, follow-up on orders/shipments and monitor customer agreements
Receive and respond to customer complaints, requests for expediting orders, check current order status and troubleshoot on non-key accounts
Learn about the Artistic Finishes product line in-depth to explain features and benefits to customers

Skills

Ability to perform and make decisions independently with minimal direct supervision
Ability to research and develop current and future sales opportunities from data base and other methods to increase sales
Strong verbal and written communication skills
Sales orientation with ability to perform inside sales-related duties as required
Excellent problem-solving skills
Exceptional ability to handle customers when dealing with claims when the message may be of a negative response
Outstanding organizational skills in managing many difference customer requests and needs at one time
Microsoft Office knowledge of Word, Power Point, and Excel skills desired
Ability to build rapport with customers and other team members
CRM knowledge
Ability to identify and resolve problems or seek assistance in a timely manner and take direction
Respond promptly to internal and external customer needs and resolve all issues satisfactorily
Ability to consistently meet or exceed deadlines
Ability to deal with frequent changes, delays or unexpected events

If you are a dynamic individual with a passion for sales and possess the required skills, we invite you to apply for this exciting opportunity as an Inside Sales Representative.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits: