Job Description

Job Title: Specialty Pharmacy Account Manager / Patient Care Coordinator

Company: Life Infusion Pharmacy

Location: Bronx NY

About Us:

Life Infusion Pharmacy is a private New York based specialty and infusion pharmacy with a focus on complex injectable medications requiring specialized support. Unlike conventional pharmacies, Life Infusion Pharmacy offers expert pharmacy support on behalf of complex infusion and oral therapies throughout New York City and surrounding counties. Our reputation is stellar because the people we hire are superstars.

Job Description:

We are seeking a dedicated and compassionate Specialty Pharmacy Account Manager / Patient Care Coordinator to join our team. In this dual role, you will be responsible for building and maintaining relationships with healthcare providers and managing patient care to ensure optimal outcomes. The ideal candidate is customer-focused, detail-oriented, and passionate about improving the lives of patients.

Responsibilities:

Account Manager Responsibilities:

Develop and maintain strong relationships with healthcare providers, including physicians, nurses, and clinic staff.
Serve as the primary point of contact for assigned accounts, addressing inquiries and providing ongoing support.
Collaborate with healthcare providers to ensure timely and accurate processing of prescription orders.
Conduct regular visits to healthcare facilities to provide product education and promote our services.
Identify opportunities to expand business partnerships and increase prescription volume.
Answer phone calls and respond to inquiries in a professional and courteous manner
Assist with insurance verification, claims processing, and billing procedures
Provide exceptional customer service by addressing patient concerns and resolving issues promptly
Excellent communication skills, both verbal and written
Exceptional organizational skills with the ability to multitask effectively
Detail-oriented mindset with a focus on accuracy and attention to detail
Ability to work well under pressure in a fast-paced environment
Compassionate nature with a genuine desire to help others

Patient Care Coordinator Responsibilities:

Coordinate the intake and onboarding process for new patients, including verifying insurance coverage and obtaining necessary medical documentation.
Conduct comprehensive assessments of patient needs and develop individualized care plans in collaboration with healthcare providers.
Provide ongoing support and education to patients and caregivers regarding medication therapy, adherence, and side effect management.
Monitor patient progress and communicate with healthcare providers to optimize treatment plans.
Facilitate access to financial assistance programs and other support services as needed.
Maintain accurate and up-to-date patient records using electronic medical record systems

Qualifications:

Previous experience in specialty pharmacy operations required.
Strong interpersonal and communication skills, with the ability to build rapport with healthcare professionals and patients.
Knowledge of specialty medications, disease states, and insurance reimbursement processes.
Excellent organizational skills and attention to detail.
Ability to work independently and as part of a multidisciplinary team.
Proficiency in Microsoft Office Suite and pharmacy management software (e.g., CPR+, Therigy) is a plus.
- Proficiency in medical terminology and understanding of healthcare processes

Benefits: