Job Description

Job Description: As an Account Manager at 123NET, you will play a pivotal role in our sales department, focusing on maintaining and expanding our client base. Your expertise in sales strategies, contract negotiation, and client relationship management will be key to achieving our ambitious sales targets.

Company Overview:

123NET, Inc (123NET) is headquartered in Southfield, Michigan, and has been providing High Capacity Business Internet, Colocation, and Telecommunications services successfully for 25 years from small to Fortune 500 companies. We are one of Michigan’s fastest-growing privately held companies offering competitive wages, healthcare benefits, and a great work environment. We attract top talent, bringing diverse experiences and creativity to our team and fostering an environment that enables employees to apply their skills, creativity, and experience in an independent and impactful way. Our people are at the core of our success. We attract and retain top talent who bring diverse experiences, creativity, and leadership to our team. We are growing rapidly and are passionate about making a difference every day.

Our Mission – Building network to make Michigan communities and businesses the best connected on the planet.

Benefits:

· Competitive salary with performance-based bonuses.

· Comprehensive benefits package, including health, dental, and vision insurance.

· Opportunities for professional growth and development.

· A dynamic and supportive team environment.

· Holidays and Paid Time Off

· Hybrid (mostly remote)

Key Responsibilities:

· Client Relationship Management: Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and ensuring high levels of client satisfaction.

· New Business Development: Actively seek out and acquire new clients, leveraging your industry knowledge and networking skills.

· Contract Negotiations: Manage and negotiate contracts, ensuring favorable terms for both 123NET and the client.

· Product Expertise: Maintain a comprehensive understanding of our products and services to effectively advise clients.

· Sales Strategy Execution: Implement sales strategies to meet and exceed sales targets.

· Pricing Strategy Management: Develop and oversee pricing strategies for various products and services.

· Collaboration with Sales Support: Work closely with the sales support team to streamline the process of pricing, proposals, and contracts.

· Market Analysis: Conduct regular market and competitor analysis to stay ahead of industry trends.

· Training and Staff Development: Participate in the training of new sales department hires and contribute to ongoing staff education.

· Interdepartmental Collaboration: Liaise with Engineering, Development, and Management teams to ensure client satisfaction and operational efficiency.

· Performance Monitoring: Track and report on sales performance, providing insights and strategies to management.

· Quality Control: Ensure high standards of service delivery and client satisfaction.

· Complex Sales Management: Coordinate with technical staff on complex sales requests to provide tailored client solutions.

· Engagement with Service Providers: Engage with type II service providers for business development and collaborative opportunities.

· Multichannel Sales Support: Provide support across various sales channels, including direct, strategic, wholesale, account management, agent, and carrier sales.

Qualifications:

· Bachelor’s degree in Business, Marketing, Communications, or a related field.

· Proven experience in sales, account management, or a similar role, preferably in the telecommunications or tech industry.

· Strong negotiation and communication skills.

· Ability to multitask and manage multiple accounts effectively.

· Proficiency in CRM software and Microsoft Office Suite.

· Excellent problem-solving abilities and a customer-focused attitude.

· Sales experience 3 years.

· Telecom experience 2 years.

How To Apply:

If you are passionate about driving success through exceptional account management and possess the required skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for the Account Manager role at 123NET!

Job Type: Full-time

Benefits: