Job Description

Job Description:*
Company Overview:*
SCRAM Systems is a leading provider of alcohol and location monitoring hardware, software, and mobile apps, including the SCRAM Continuous Alcohol Monitoring® (SCRAM CAM®) bracelet and the LifeSafer® L250 Ignition Interlock device. We provide an integrated approach to supporting our customers by offering solutions specific to court and agency needs in the community corrections industry throughout all phases of client management.

As a company, we are committed to continuing our tradition of re-engineering operations to streamline processes, enhance productivity, and improve client outcomes through constant innovation. Our purpose is to change lives, reunite families, and make our communities safer through advanced technology and world-class service.

Shift: First Shift

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POSITION PURPOSE*
***Territory is CA,NV, HI*****
The account manager is responsible for growing revenue within the existing and new customer base through continuing business and program development, and retention, providing technical support to current and new customers by positioning SCRAM Systems as the industry leader in offender monitoring with local, state and federal markets.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assist in the development, coordination and implementation of SCRAM SYSTEMS customer support strategies with Regional Sales Manager
Gather input from SCRAM Systems teams prior to each customer visit so that critical areas or concerns can be addressed and a follow up plan developed and clearly communicated to all parties
Provide direct creative support to SCRAM Systems / SCRAM SYSTEMS partners, agencies and prospects via the development of messaging, presentation support, strategic territory planning, and overall plans to deliver and service jurisdictions
Evaluate customer’s operations and identify ways to drive increased sales and operations efficiency
Review the SCRAM Systems Reporting Package with customers to reinforce the use of standard reports for improved court communications and program effectiveness
Listen to customer concerns; develop plans and timelines for resolution and follow-up in timely manner.
Identify new ideas and / or improvements to SCRAM Systems programs by noting common issues or concerns within customer base
Work with customers in understanding current service cycles and equipment returns/replacements.
Review court-testimony request process with customers to ensure initiation and purpose of the process is understood and responsibilities agreed upon
Assist with the replacement of older product versions with new as technologies evolve and emerge.
Participate in managing customer accounts receivables issues
Participate in internal and customer facing conference calls and webinars
Provide conference / tradeshow support as needed
Other duties as assigned

Experience and Skills:QUALIFICATIONS (ACCTMGR)

Education/Certification:

Bachelor’s degree preferred

Required Knowledge:

Knowledge of Corrections industry a plus

Experience:

2-5 years of proven experience in account management and customer support or related field

Skills / Abilities:

Strong verbal and written communication skills, including excellent listening skills
Ability to effectively prioritize and manage multiple priorities
Proficiency with Microsoft Office Tools like Word, Excel, PowerPoint

Excellent interpersonal skills with a "can do" attitude
Team player who performs well aligning team goals to activities with a win / win attitude

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Benefits:
QUALIFICATIONS

Education/Certification:

Bachelor’s degree preferred

Required Knowledge:

Knowledge of Corrections industry a plus

Experience:

2-5 years of proven experience in account management and customer support or related field

Skills / Abilities:

Strong verbal and written communication skills, including excellent listening skills
Ability to effectively prioritize and manage multiple priorities
Proficiency with Microsoft Office Tools like Word, Excel, PowerPoint