Job Description
ROLE OVERVIEWResponsible for managing the partnership of one or more client accounts. For their allocated client account(s), the Client Network Manager is accountable for the development and performance of a Supplier Network through effective supplier management, supplier performance, communication, financial and metric analysis. Partners with Account Management, Operations and Sales to drive network utilization, customer and client satisfaction in support of company goals and department strategies. In conjunction with Director/Sr. Manager, work to continuously develop and maintain an overall supplier strategy for service categories.
WHAT YOU’LL BE DOING
- Act as the principal supply chain point of accountability for one or more client account(s) and develop strong relationships with mobility contacts and Sirva personnel working on the account(s).
- For allocated client account(s), foster a sound understanding of company culture, internal service teams and key issues as well as supply chain related contractual obligations.
- Perform end-to-end supplier management including, but not limited to: researching, sourcing, selection, onboarding, ongoing analysis, price negotiation, contract management, continued training, performance management and quality for services, suppliers and locations related to allocated client account(s).
- In conjunction with the operations Director(s) / client(s), support initiatives to maximize value, minimize cost and increase revenue by developing and implementing client specific supply chain strategy with a view to ensuring full utilization of contracted services, optimizing / up-selling products and services, driving cost savings and innovation and achieving agreed supplier service level agreement goals.
- Understand, support and participate in delivering client strategic growth plan(s) for allocated corporate client account(s).
- Compile and develop tailored supply chain reporting aligned to the agreed strategic plan(s), including but not limited to the following: client dedicated network performance and spend; client network trends; client specific initiatives and projects; client specific market analysis / newsletters; Sirva products / services and sourcing updates.
- Support the respective implementation and operations teams during initial implementation for dedicated account(s) as well as any future client project implementations.
- Develop client specific best practice tools for client dedicated network to drive global consistency in service delivery and to support continuous improvement.
- Consultatively and proactively work on initiatives and projects related to allocated client account(s), including: cost savings; supplier innovations and value-add; client specific supplier communications e.g. related to client developments; client specific supplier trainings on client culture, needs, policies and procedures; client and / or operations presentations and trainings (related to client dedicated suppliers).
- Prepare supply chain input for allocated client(s)’ recurring client reviews and participate in and present during such reviews, as desired by Client Services.
- Develop and maintain strong relationships with suppliers
- Maintain a friendly and professional relationship with vendors while promoting company initiatives and values
- Provide support for RFPs, RFIs, and re-bids for allocated client account(s).
- Support operations team members with supplier issues / escalations on all service lines that Sirva is engaged to manage for the allocated client(s) and offer creative solutions or recommendations on process changes or preventative actions to prevent SLA breaches.
- Partner with appropriate internal resources, in particular Global Supplier Networks to recommend recognition, probation and supplier termination where necessary and in case of the latter to ensure effective new supplier set-up.
- Work closely with Global and Regional Network Managers to manage / optimize supplier performance for allocated client account(s), providing input and / or participating in supplier performance calls, as appropriate.
- Coordinate with Supplier Management team to conduct market research on market data/trends and provide interpretation and organization of data into report format with graphical illustrations of findings to advise Clients, Employees, and Internal teams on implications.
- Bachelor’s Degree preferred or equivalent work experience, Master’s degree a plus
- CRP, GMS or CIPS certification a plus
- Native/Fluent English verbal and written
- Minimum 2 years’ experience in supplier management preferably in a global relocation business or similar industry
- Experience in the relocation industry
- Understanding of e-procurement systems
- Professional verbal and written communication skills
- Strong presentation skills across supplier and client settings, including assuming the position of lead presenter
- Decision Making, ethics, values and the ability to influence others
- Results Driven-Ability to manage multiple projects and activities.
- Attention to detail, highly organized and deadline focused.
- Process oriented and ability to contribute to continuous improvement
- Ability to quickly analyze, identify and implement opportunities and company initiatives for improvement and revenue growth.
- Ability to research companies and determine the best suppliers to reach out to for various projects
- Ability to work autonomously and as part of a collaborative global team. Take action and get results.
- Ability to respond resourcefully and constructively to new demands, priorities and challenges. Know when to escalate.
- Strong leadership and relationship management
- Understanding of cross-cultural / global issues. You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.
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