Staff Customer Solutions Engineer

Job Description

Staff Customer Solutions Engineer

Location: Campbell, California (Hybrid/Remote Consideration)

Company Website: www.vivalink.com

About Vivalink:

Vivalink is a pioneering Silicon Valley-based healthcare technology company, enabling and supporting transformative healthcare initiatives such as Real-Time Virtual Wards, Hospital @ Home programs, Remote Patient Monitoring (RPM), and Mobile Cardiac Telemetry (MCT). Our solutions extend beyond traditional healthcare, empowering Telehealth services, Healthcare SaaS and PaaS platforms, and AI-powered healthcare innovations. Together, these offerings drive personalized, efficient, and accessible care—whether in clinics, hospitals, or patients’ homes—delivering impactful solutions across the continuum of digital health. Trusted by over 500 partners across 45 countries, Vivalink’s portfolio includes 20 cutting-edge patents, positioning us at the forefront of digital healthcare innovation.

Position Overview:

As a Staff Customer Solutions Engineer, you will bridge our innovative technology with client needs, ensuring seamless integration and optimal deployment of Vivalink’s solutions. Collaborating directly with customers, partners, and cross-functional teams, you will implement, troubleshoot, and customize solutions tailored to the unique challenges of healthcare and medical research environments.

As a key member of the sales team you will be instrumental in the cultivation of key relationships with accounts, and the successful achievement of objectives related to high-value initiatives within the dynamic digital health landscape. Your abilities will be focused on accounts and partnerships with annual account values exceeding $1 million each and critical to your success.

Key Responsibilities:

● Serve as the primary technical resource for clients and partners, leading seamless deployment, configuration, and optimization of Vivalink’s solutions.

● Work closely with clients to understand requirements, design custom solutions, and guide them through onboarding and implementation.

● Provide advanced technical support, proactively resolve complex issues, and maintain system stability in diverse clinical and operational contexts.

● Conduct customer training sessions and develop self-sufficiency documentation covering Vivalink’s platform, devices, and APIs.

● Collaborate with internal teams (Product, Engineering, Sales) to inform product roadmaps with client insights and evolving market demands.

● Perform hands-on troubleshooting, coordinating with internal support and development teams to resolve complex issues.

● Remain a subject matter expert on Vivalink’s products and platform, staying informed about industry standards, trends, and customer use cases.

Requirements:

● Bachelor’s degree in Biomedical Engineering, Computer Science, or related field; Master’s preferred.

● 7+ years of experience in technical support, customer solutions, or solutions engineering, ideally within healthcare technology or medical devices.

● Expertise with API integrations, data platforms, and wearable technology solutions.

● Strong problem-solving abilities to manage complex client issues, prioritize tasks, and deliver solutions.

● Excellent communication and interpersonal skills, with a customer-centric focus on building trust and fostering relationships.

● Knowledge of healthcare standards and compliance (e.g., HIPAA) and familiarity with clinical workflows.

● Willingness to travel to client sites and industry events as needed.

Preferred Qualifications:

● Experience with remote patient monitoring (RPM), mobile cardiac telemetry (MCT), or related healthcare technologies.

● Proficiency in programming languages or scripting (e.g., Python, JavaScript).

● Familiarity with cloud platforms (e.g., AWS, Azure) and data integration practices.

Why Join Us:

● Impactful Work: Play a leading role in the digital health revolution.

● Career Growth: Significant advancement opportunities in a fast-paced, innovative environment.

● Collaborative Culture: Work with industry leaders committed to making a difference in healthcare.

Job Type: Full-time

Pay: $150,000.00 - $180,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Holiday pay
• Stock options
• Yearly bonus

Schedule:

• Monday to Friday

Application Question(s):

• How many years of experience do you have working with healthcare technologies?

Experience:

• solutions engineering: 5 years (Required)

Work Location: Hybrid remote in Campbell, CA 95008

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