Senior Program Manager

At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we’re proud to be a Canadian leader in specialty health care.

Your future starts here

Reporting to the Director of Patient Programs, the Senior Program Manager will be responsible for inspiring and leading a team of Program Managers in developing and executing patient support programs. The role will include direct oversight of a team of Program Managers and accountability for the delivery of patient care, operational quality, and partner satisfaction for those patient support programs. The role will require you to develop and maintain strong working relationships with partners and stakeholders. It will also require you to create collaborative networks internally and work cross- functionally with all organizational departments.

How you will make an impact

• Delivery of Patient Support Programs:
  • Accountable for continuous process improvement and operational excellence of specific patient support programs and partner portfolios;
  • Ensure delivery of programs to deliver targeted KPIs and metrics;
  • Ensure operations are delivered in compliance with regulatory, partner and quality guidelines;
  • Coach, and develop direct reports;
  • Ensure strong team engagement across managed programs.
• Co-create solutions with partners, program managers and cross-functional units to enhance the patient journey;
• Support our partners’ success:
  • Support the resolution of client issues and concerns;
  • Review and recommend action on change requests;
  • Lead regular business reviews with our partners.
• Provide support in RFPs, contract negotiations and program launches;
• Maintain and apply up-to-date knowledge on industry trends;
• Support the Director of Patient Programs in special projects / initiatives which may include planning, resource allocation, financial reviews and implementation of change;
• Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements;
• Review of accuracy of all invoices.

What you’ll bring to our team

• Experience building and leading strong collaborative, cross functional teams with both internal and external stakeholders;
• University business / healthcare degree, or equivalent combination of experience and education;
• Minimum of 3 years experience in partner relationship and account management;
• Minimum of 2 years experience leading teams and coaching direct reports;
• A minimum of 2 years experience leading patient support programs or other business process outsourcing delivery teams, preferably in a health care setting;
• Extensive experience and knowledge of Oncology PSP operations and reimbursement is a strong asset;
• Extensive experience and knowledge of Rare Disease PSP operations and reimbursement is a strong asset;
• Significant experience in project management and change management, with a demonstrated ability to effectively manage timelines to ensure delivery of project objectives;
• Demonstrated solutions, results, and people-oriented leader;
• Ability to communicate effectively both orally and in writing, as well as strong presentation skills;
• Excellent Microsoft Office Suite skills (Word, Excel, PowerPoint);
• Excellent critical thinking skills and demonstrated ability to prioritize multiple projects/tasks;
• Good understanding of multi-channel contact centre operations, preferably on a distributed basis;
• General understanding of pharmacovigilance requirements;
• Strong understanding of financial statements and budgeting;
• Familiarity with electronic data management systems;
• Bilingual proficiency in written and verbal English and French is an asset;
• Project management designation / certificate is a strong asset.

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

Job Status: Full Time, Permanent

Job Location: Greater Toronto Area

Application Deadline: November 27, 2024

Our commitment to our team, our patients, and our community

As one of Canada’s Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca.

Let’s Talk

If you’re looking for a collaborative and dynamic workplace where you can bring and be your best, apply now and join our #BestTeam

#INDA