Job Description
Job Posting closes: 05/11/2024
Supporting Documents Uploaded By: 05/12/2024
Employment Benefits:
- Comprehensive medical, prescription, dental, vision, and additional coverage
- Pre-tax savings accounts
- Sick & Vacation leave
- Work-Life Balance programs: military leave, jury leave, funeral leave
- 9 Paid State Holidays (designated by the Governor annually)
- Employee discounts with the STAR Program
- Retirement and deferred compensation programs
- Paid Parental Leave
- Employee Assistance Program
- On-the-job training programs
- Public Service Loan Forgiveness Program
Visit the Employee Benefits page for more information…
This position is in the Taxpayer Assistance Center of the Customer Relations Core Process. Educates customers in person or by phone of applicable laws, policies, procedures, services, and resources. Provides customer with information regarding status of records, tax return or other transactions. Performs registration account management on established accounts that are sole proprietor, associations, joint ventures, corporations, and trusts. Provides guidance on options to correct deficiencies, problems, or errors. Conducts registration tasks for new customers on all appropriate tax types, including the processing of business applications, business tax returns and remittances. Reviews incoming correspondence and worklists associated with the registration process. Researches and applies correct North American Industry Classification System (NAICS) codes to the business tax application based on the business activity. Reviews the business tax application for completeness and accuracy. Requires a knowledge of current Kansas tax laws, regulations and department policies and procedures relating to the registration process and must keep abreast of new and amended legislation effecting Kansas business registration. Performs business registration for walk-in taxpayers/customers in overflow situations and provides start-up assistance and education regarding filing requirements, tax exemptions, due dates and penalty and interest. Has knowledge of Kansas Business Center (KBC) and Streamlined Sales Tax (SST) on-line business registration systems. May perform financial account adjustments, abatements and/or assessments. Provides daily customer assistance by greeting walk-in customers, assessing their needs, and assisting the customer or routing them to the appropriate resource. Ensures that customers' needs are met in a professional and efficient manner.
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Qualifications:
Education: High school diploma or equivalent.
Minimum Qualifications: Six months experience in interviewing, investigating or providing technical assistance to clients, customers, or the public. Education may be substituted for experience as determined relevant by the agency.
Preferred Experience: Demonstrate good personal time-management and customer service skills; knowledge of Kansas tax statutes, regulations and policies; ability to work effectively in a team-based environment; understanding of Kansas Department of Revenue's (KDOR) accounting software including ASTRA Tax Processing (ATP), ASTRA Case Management (ACM) and Legacy and be able to work effectively in these systems; ability to effectively review outbound correspondence and work with correspondence viewer; knowledge and understanding of the statutes and procedures regarding special credits and NOL's; and, review and adjust moderately complex accounts.
Preferred Skills: Word, Excel, PowerPoint, Access, Proofreading, Editing, and Attention to Detail.
Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.
- Name: KDOR Recruitment Team
- Email: KDOR_Recruitment@ks.gov
- Phone: (785) 296-3077
- Mailing Address: Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612
Job Application Process:
- First Sign in or register as a New User.
- Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
- Upload required documents listed below for the Careers> My Job Applications page.
- Start your draft job application, upload other required documents, and Submit when it is complete.
- Manage your draft and submitted applications on the Careers> My Job Applications page.
- Check your email and My Job Notifications for written communications from the Recruiter.
- Email – sent to the Preferred email on the My Contact Information page
- Notifications – view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"
- DD214 (if you are claiming Veteran’s Preference)
- Resume
- Cover Letter
Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”
Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.
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