Job Description
Very busy independent insurance agency seeking a licensed account manager or personal lines CSR to service our book of business. The personal line account manger can write and quote for auto and home insurance application must with a few years experiences. Commercial experience a plus but will train.
Stable job with great long term potential career
Queens resident a plus
Bilingual - Mandarin Speaking required
Responsibility
* Provide prompt, accurate, and friendly customer services. Service can responding to inquiries in regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
* Verify new customers coverage and present policyholders with proof of insurance paperwork
* Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
* Stay up to date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
* Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
* Establish customer relationships and follow up with customers, as needed.
Requirements
- Excellent interpersonal skills
- Be able to solve the customer’s request in a timely and efficient manner
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to multi-task
- Provide timely and thorough activity reports to agent
- Mandarin Speaking
Job Types: Full-time, Part-time
Pay: $62,000.00 - $78,000.00 per year
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Work Location: In person
Visit Original Source:
https://www.indeed.com/viewjob
