ECSI Service Coordinator

Company Overview:

Hunt Electric is 100% employee owned and connected by our core values providing the perfect blend of big-company stability, resources, and opportunities, with the tight-knit team culture, creative spirit, and customer loyalty of a local business.

***We are moving our headquarters to Eagan in 2025! This role is based at our current HQ in Bloomington but will move to Eagan in 2025.***

ROLE AND RESPONSIBILITIES

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Responsible for building and maintaining effective customer service for all internal and external ECSI’s customers by utilizing excellent communication skills, in depth knowledge of customer’s workflow requirements and company services.

• Manage and prioritize the daily assignments and scheduling of service and maintenance work orders.
• Answer phone calls.
• Coordinate schedules for Service and Special Project Technicians to meet the needs of customers.
• Build and maintain strong relationships with existing customers.
• Create new relationships with prospective customers.
• Generate service work orders and purchase orders.
• Coordinate all inspections and testing.
• Maintain and update customer information.
• Verify billing information for accuracy and provide appropriate information to the Billing Specialist.
• UL Compliance verification.
• Create and file monitoring accounts.
• Order service parts as needed.
• Assist with weekly payroll.
• Coordinate and manage On-Call rotation.
• Verify inventory for work order scheduling.
• Other duties as assigned.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• High School Diploma and 3-5 years’ experience in customer and account management.
• Strong track record in Service Management.
• Must have a high degree of organization and the ability to coordinate multiple priorities, resources, deadlines and projects with minimal supervision.
• Cooperative attitude and the flexibility to changing priorities is key to success.
• Ability to work across departments and skill levels.
• Outstanding organizational and time management skills.
• Ability to meet deadlines under pressure.
• Ability to prioritize and to work independently.
• Must have solid written and verbal communication skills.
• Ability to build strong working relationships with internal and external business customers.

PHYSICAL REQUIREMENTS

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machines.
• Employees are frequently required to sit, and occasionally required to kneel, reach, stoop, crouch or crawl.
• This position requires the ability to lift files, open file cabinets, and bend or stand as necessary.
• This position may occasionally lift up to 10 pounds.

COMPENSATION & CULTURE

• 100% Paid Insurance: Our health, dental, and vision plans are 100% employer paid. That's right—ZERO out of your pocket for premiums! Plus, you get to choose between a PPO or an HDHP plan to best fit your needs.
• • Want to Opt-Out? No problem! If you decide to opt out of our insurance plans, you’ll receive a cash benefit instead.
  • Flex Spending/Health Savings Account (HSA): To use for qualified healthcare and childcare expenses.
  • Convenient and FREE in-person and telehealth -health services, including mental health, for those on our health care plans in covered areas.
• Hybrid Work Structure: We offer a flexible hybrid work schedule for many positions, with 3 days in the office and 2 days working remotely.
• Paid Time Off: We offer a generous vacation plan, starting at 3 weeks, plus sick time and 8 paid holidays, ensuring you can relax and recharge.
• 401(k) Match: We'll match 25% of the first 6% of your income that you contribute to your 401(k).
• Annual Discretionary Bonus: Employees enjoy an annual discretionary bonus based on company performance and individual contributions.
• Discretionary Profit Sharing: It’s common to see a deposit comparable to 10% of your annual compensation in your retirement account each year.
• ESOP (Employee Stock Ownership Plan): As you work, you earn stock in the company, turning your efforts into ownership. All eligible employees receive ESOP allocations proportional to their eligible earnings. This makes you not just an employee, but an employee owner.
• Good Business, Good People: The commitment to the community and volunteering comes right from the people at Hunt and it really shows the heart behind our company. We give our employees plenty of opportunities to get involved with something they are passionate about. Whether they're pedaling for a cure, teaming up to ease childhood hunger, or participating in our donation match program - they've got our full support.
• In-House Learning & Development: We believe in supporting goals that you set for yourself by offering opportunities for skill enhancement and career pathing creating an environment where employees can thrive.
• Employee Resource Groups: We provide a platform for employees to come together based on shared interest, backgrounds, or identities fostering a sense of community and belonging in the workplace. Some of these groups include Women in the Workplace, LGBTQIA+, Remote Workers, and Mental Health and People with Disabilities.