Cross-Border Account Manager

The Opportunity-

Steam Logistics is seeking an Account Coordinator with a specific focus on Mexico cross-border shipments. This position is responsible for handling daily operations and communication with our customers, US Brokers, Mexican Brokers, and carrier partners in Mexico & the U.S. This Account Coordinator will need to have general knowledge on how the cross-border world works between the U.S. and Mexico, its particularities, and challenges in order to successfully support Steam Logistics customer-centric solutions.

Responsibilities-

• Arrange cross-border transportation shipments between the U.S. and Mexico border.
• Assign, dispatch, monitor and update shipments, utilizing provided company tools.
• Plan and coordinate the daily schedule of loads.
• Communicate daily with Steam’s carrier base to establish coverage on freight entering and departing Mexico.
• Has daily contact with carriers to determine availability while negotiating transportation rates.
• Maintains and grows relationships with carrier accounts.
• Makes calls to current and potential customers to promote business growth and development.
• Manage customs paperwork with both US and MX Brokers
• Tracks shipment from pickup through delivery (provide up-to-date information to customers as needed).

Required Experience & Education-

• Understands cross-border market trends and Mexico regulations.
• 2 years of experience in cross-border freight operations between US and Mexico.
• Experience preferred in dealing with carriers and customs processes in these border crossing markets:
  • Laredo/Nuevo Laredo-Colombia
  • San Diego/Tijuana-Mexicali
  • Nogales
  • El Paso/Ciudad Juarez
  • McAllen-Brownsville-Pharr/Reynosa
• Experience with Cargowise preferred.
• Proficiency in Excel preferred.
• Bachelor’s Degree preferred.

Qualifications & Skills-

• Bilingual: Must be fluent in Spanish & English (reading, writing and verbal)
• Ability to work in an office setting, multi-task, and work with a team.
• Excellent verbal and written communication and negotiation skills
• Ability to make decisions under pressure.

What We Offer-

• Comprehensive health, dental, and vision coverage, plus ancillary benefits.
• Health Savings Accounts, Dependent Care FSA, and FSA options designed to suit your needs.
• Access to an Employee Assistance Program with up to three counseling sessions included for you or your family members.
• 401k match to help secure your financial future.
• Embrace a healthy work-life balance with generous paid time off.

More About Us-

We are an equal opportunity employer that is committed to providing reasonable accommodation and will work with your needs. If you are a person with a disability and require assistance during the application process, please do not hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.