Job Description
Overview
We're seeking an experienced Oracle CX Consultant to join our dynamic team. The ideal candidate will have expertise in Oracle CX Cloud solutions, specifically in Sales, and a strong understanding of customer experience strategies. The consultant will work closely with clients to design and implement Oracle CX solutions that meet their sales and customer experience needs.
This role is pivotal in providing expert guidance and support to our clients in leveraging Oracle solutions to meet their business needs. The ideal candidate will possess a blend of technical expertise and strong interpersonal skills, enabling them to effectively communicate with both technical teams and stakeholders. As an Oracle Consultant, you will play a crucial role in driving successful implementations and ensuring client satisfaction.
Key Responsibilities:
Sales:
1. Configure and implement Oracle Sales Cloud (OSC) solutions.
2. Design and deliver sales processes, workflows, and data models.
3. Integrate OSC with other Oracle CX Cloud solutions (e.g., Marketing, Service).
4. Conduct sales process assessments and provide recommendations.
Customer Experience (CX):
1. Understand customer needs and develop solutions to enhance their experience.
2. Design and implement CX strategies across sales, marketing, and service.
3. Analyze customer data to identify trends and areas for improvement.
Technical:
1. Oracle CX Cloud solutions (Sales, Marketing, Service) implementation experience.
2. Strong understanding of Oracle CX data models, APIs, and integrations.
3. Experience with Oracle CX configuration, customization, and testing.
4. Familiarity with cloud-based technologies (e.g., SaaS, PaaS).
Requirements:
1. 8+ years of experience in Oracle CX Cloud implementation.
2. Oracle CX Cloud certification (or willingness to obtain).
3. Bachelor’s degree in computer science, Business Administration, or related field.
4. Experience working with CRM solutions (e.g., Salesforce, Microsoft Dynamics).
Job Type: Contract
Pay: $71.14 - $100.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Work Location: Hybrid remote in San Antonio, TX 78296
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