Customer Service Representative

Description:

Provide customer service to new and existing customers. Growth opportunities in Account Management & Sales.

Summary: Under general supervision, provides customer service to new and existing customers via the phone, email or

in person.

Essential Functions:

• Enters account order information into system
• Maintains ongoing customer and/or contractor communications and coordinates logistics in various projects.
• Takes order requests from customers over the phone or in person; ensures product availability and enters order information.
• Answers customer inquiries.
• Cross-sells or up-sells products
• Regularly determines product availability and modifies customer orders as needed
• Regularly handles products when processing will-call orders
• Frequently communicates effectively with customers, sales staff, warehouse staff and administrative staff while processing orders

Knowledge, Skills and Abilities:

• Ability to learn JF Petroleum Group products, services, systems and procedures
• Excellent communication skills to convey information effectively, understand relevant points, and ask questions as appropriate
• Skills in negotiating with others
• Ability to work well with customers, supervisors, and other employees by phone, email, or in person
• Ability to handle multiple projects, assignments and accounts
• Ability to communicate effectively in writing
• Mechanically inclined. Strong desire to develop product knowledge

Requirements:

• Excellent customer service skills
• Basic math skills
• Basic computer skills-proficient in Microsoft Word & Excel.
• High attention to detail and solid organizational skills
• College Degree or 1-3 years of customer service experience
• Must possess and maintain valid driver’s license
• Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company

• JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.