Job Description

Job Overview
Challenging opportunity for a Account Manager with a dynamic Solon Ohio company. The Company designs and manufacturers, both in Ohio, Asia, and Mexico, a line of electronic controls, igniters and safety devices for gas burning appliances. The job will consist of working with Commercial and Supply Chain teams to offer full customer support in managing commercial and supply chain day-to-day activities. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

This is an excellent growth opportunity for a career minded positive individual with energy and drive. This is a position for a talented, motivated individual who believes he or she can thrive in a dynamic, action-based environment built around 6 core values: integrity, bias for action, customer focus, teamwork, meritocracy, and fun.

Duties

Schedule, maintain and support customer orders in a timely manner.
Work with appropriate Commercial team members on pricing and quotation.
Review purchase requisitions and place purchase orders.
Confirm purchase orders with cargo ready dates and estimated delivery dates.
Update purchase orders with tracking information and update dates
Review customer orders tied to updated dates and modify planned ship dates.
Develop and maintain customer relationships by driving consistent and timely response to all inquiries.
Track air freight requests and coordinate with the customer.
Modify customer orders for air freight charges, when necessary.
Interface with all internal customers to obtain information required to support your external customer inquiries.
Provide price and lead time quotations to new and existing customers.
Enter customer orders into our ERP (Enterprise Resource Planning) system and track internal order progress.
Work with customers on order release scheduling and planning of production.
Enter, monitor and track RFQ (Request for Quote) progression.
Monitor blanket order fulfillment progress.
Monitor daily shipments to drive OTD (On time delivery) that meets and/or exceeds customer requirements.
Process RMA (Return Material Authorization) information to and from customers.
Administrative duties as needed.

Qualifications

Bachelor's degree is preferred
Minimum of 2 years of experience in account management or sales
One plus years of experience in a manufacturing environment is preferred
Strong analytical, math and communication skills
Computer literacy-Microsoft Office
ERP (Enterprise Resource Planning) experience preferred
CRM (Customer Relationship Management) experience preferred
Familiarity with Salesforce or other CRM systems
Analytical skills for data-driven decision-making
Technical sales experience is a plus

Join us as an Account Manager where you will have the opportunity to make a significant impact on our clients' success while advancing your career in a supportive environment.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits: