Job Description
Mueller – Customer Service Representative
Mueller, one of the world’s leading manufacturers of flow control devices for the water and gas distribution industries has an immediate opening for a Customer Service Representative in our Specialty Valves Division for the Singer Valve international product line. This is a hybrid remote position with some time spent in Mueller's Chattanooga, Tennessee downtown office.
As a Customer Service Representative you will work cross-functionally with several internal and external teams including Legal, Engineering, Accounting, Sales, Trade Compliance, Order Entry, Field Services and Purchasing.
Duties include, but may not be limited to the following:
- Develop and/or maintain solid relationships with end user personnel to enhance the customer service experience.
- Processing POs through order entry, product complaints, return authorizations, and credits/debits in JDE E1 ERP system.
- Provide support needed to resolve customer complaints, returns, and issues including all paperwork and follow up until process is complete.
- Assess and address external customer needs by providing stock checks, expedites, order history-tracking shipments.
- Act as liaison between Sales employees, customers, and manufacturing plants.
- Work closely with Operations personnel to provide current information on expedite requests and lead times.
- Carry out additional job responsibilities and duties as required.
Required Qualifications:
- Two or more (2+) years of documented work experience with direct inside sales and/or customer service support in sales, marketing, manufacturing and/or customer support.
- Moderate degree of mechanical and technical aptitude.
- Intermediate computer experience with proficiency in Microsoft Word, Excel, Outlook, and PowerPoint programs.
- High level of interpersonal skills and ability to communicate effectively.
- Exceptional verbal and written communication skills.
- Ability to work in a team setting and gain the trust and respect of various persons throughout Mueller’s various locations and customer base.
- Must be customer-oriented and can make quick decisions in a professional and confident manner.
- Demonstrated organizational and time management skills
Ideal Qualifications:
- 4+ years of customer service and/or inside sales experience in a manufacturing environment.
- 2+ years of international customer service experience
- Bachelor’s degree, preferably in business, engineering, communications, technology, or sales-related discipline
- Strong experience in mainframe programs that include inventory control – such as AS400/JD Edwards (JDE).
- Familiarity with database programs such as Act/Outlook.
- Experience with phone-based customer service support systems
Applicants not meeting the “Required Qualifications” above will not be considered for this position. Mueller encourages only those applicants with a strong match to the items listed above to apply.
Primary work hours will be Monday through Friday. Regular start time will be between 7:00 - 8:00 a.m. with an end time between 4:00 – 5:00 p.m. This position does have a 60-minute unpaid lunch. Overtime may be required on an intermittent basis. (This position is non-exempt and eligible for overtime pay.)
No relocation assistance will be offered for this position.
No relocation assistance will be offered for this position.
Individuals interested in this position should apply for this position through the Mueller Water Products’ career portal. (
https://muellerwaterproducts.com/careers
) All resumes will be held in confidence and collected through the Mueller Water Products’ Workday recruiting platform. Resumes mailed, faxed, or emailed will not be reviewed. Mueller Company will contact desired applicants to proceed in the hiring process. Please do not contact Mueller regarding the status of your application.Mueller offers an excellent salary and benefits package. Current benefit offerings include: medical and dental insurance, 401K plan with company match, Employee Stock Purchase Plan program, short-term and long-term disability benefits, vacation, tuition reimbursement program, company-provided life insurance, supplemental insurance at group rates, and much more.
Mueller is an Equal Opportunity Employer.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by law.
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