Job Description

Join Berkshire Receptionists: Where Excellence in Customer Engagement Meets Innovation.

At Berkshire Receptionists, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we lead the charge in redefining service delivery.

Our Mission: To forge seamless connections between businesses and their clientele through tailored communication solutions, nurturing lasting relationships, and consistently surpassing expectations. Does a passion for customer service drive you? We're eager to connect with you!

Location: In-office Position at Berkshire’s Margate, FL Headquarters

Customer Success Manager Role:

Berkshire Receptionists is seeking a skilled and experienced Account Manager to join our team and take the lead in client relationship ownership. This manager will be responsible for the day-to-day engagement of new and existing clients, focusing on proactive relationship-building objectives targeting client satisfaction and growth.

Key Responsibilities:

Nurture and maintain client relationships in the Legal Industry, ensuring their needs are met and expectations are surpassed.
Direct ownership of client accounts, with consistent proactive communication and updates, along with reactive client support as needed.
Target KPI’s in CSAT Client Satisfaction, NPS, and overall client growth of the Legal Industry
Work closely and collaborate with the Operations Manager to guarantee client satisfaction and calibrate on resolving any concerns or issues.
Engage in strategic planning sessions to enhance our service offerings and elevate client experiences.

Qualifications:

Minimum of 5 years of experience in customer service, with a minimum of 2 years of experience in client relationship management.
Bachelor’s Degree in Business Management or related field.
Excellent communication skills, with the ability to effectively manage relationships.
Thrive in a fast-paced environment and tackle opportunities with strong problem-solving and decision-making skills.
Ability to work independently, organize, and manage multiple tasks and priorities.
Proficiency in Windows applications, Web applications, MS Office, Google Docs, and other modern business applications.
Dependability and flexibility are key. Must maintain a stellar attendance record, always punctual, dependable, and flexible.
Approachable, engaging, and always ready to greet challenges with a smile. You genuinely care about people and are sensitive to diverse and challenging scenarios.

Ready to embark on this rewarding journey? Apply now and become an essential part of our Customer Success Team!

Open shifts: Full Time

Compensation: