Technical Account Manager

About RADICL

At RADICL, we are committed to safeguarding Small-to-Medium-sized Businesses (SMBs) with the protection they deserve. While we have a unique focus on companies supporting America’s Defense Industrial Base (DIB) and critical infrastructure (CI), our mission extends to all SMBs who consider themselves high value targets and want the best protection possible.

RADICL protects customers through a turn-key and comprehensive Cybersecurity-as-a-Service (CSaaS) offering. Our offering is powered by our proprietary Xtended Threat Protection (XTP™) Platform that brings SMBs defense-in-depth with a team of human experts and digital agents by their side. Our platform and AI powered virtual Security Operations Center (vSOC) delivers customers:

• Best-in-breed endpoint protection
• Automated and expert-driven threat hunting
• 24/7 monitoring and incident response
• Guided vulnerability management
• Effective security awareness training
• Expert guided compliance adherence.

If you’re excited about working with industry experts to help SMBs focus on growing their businesses without the constant worry of security and compliance risks, we invite you to join us in our mission to protect American businesses and drive innovation in cybersecurity.

About the role

RADICL is seeking a Technical Account Manager (TAM) where you will play a pivotal role in ensuring our customers' success by providing expert guidance, proactive support, and strategic insights. You will be the primary technical point of contact for our clients, pre and post-sales, helping them maximize the value of our solutions and ensuring their cybersecurity needs are met.

About You

You enjoy fast-paced environments, bring a positive attitude, and excel at getting “stuff” done. You enjoy being part of a high-performing team and are able to self-direct and self-start. You consider yourself to be top tier talent and are eager to help others raise their game. You enjoy working with customers, are an excellent communicator, and able to engage and interact with people of various backgrounds and skill levels. You want your work to have meaning, to be important. You want to be part of creating something great.

As a RADICL Technical Account Manager you will:

Key Responsibilities:

• Customer Engagement: Build and maintain strong relationships with key stakeholders at client organizations, acting as their trusted advisor and advocate within RADICL.
• Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of RADICL’s solutions.
• Sales Support: Conduct product demonstrations for potential clients, showcasing the capabilities and benefits of RADICL’s solutions. Conduct architecture reviews, execute trials and proof-of-values, and take a consultative approach to the technical pre-sale portion of the customer journey.
• Partner Support: Work closely with RADICL’s partners to provide technical support, ensure alignment with our solutions, and foster strong collaborative relationships.
• Technical Expertise: Provide in-depth technical support and guidance on RADICL’s solutions, helping clients to implement, optimize, and realize value from our offerings.
• Strategic Insights: Collaborate with clients to understand their business objectives and security challenges, providing strategic recommendations to enhance their cybersecurity posture.
• Training and Education: Conduct training sessions and workshops with customers and partners to educate them on best practices, new features, and updates to our solutions.
• Feedback Loop: Gather and relay client feedback to product and engineering teams, contributing to the continuous improvement of our offerings.

Qualifications:

• Experience: Proven experience in a TAM, Sales Engineering, Solutions Architect, Professional Services, or similar customer-facing role within the cybersecurity industry.
• Technical Skills: Strong understanding of cybersecurity principles, MDR solutions, modern SOC operations and toolsets, and related technologies.
• Communication: Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive and solution-oriented mindset.
• Customer Focus: A passion for helping customers succeed and a commitment to delivering exceptional service.

Compensation and Benefits:

• Salary: $125,000 - $150,000 + variable
• Equity: Stock options to share in RADICL’s long-term growth and success.
• Benefits Package: Comprehensive and competitive.

If the above excites you, RADICL is seeking high performing, motivated individuals to join our mission. As an early member, you will work closely alongside an experienced founding team. You will work with the latest tech stack tools and platforms and have a significant impact on the revenue growth of an innovative cybersecurity offering in the SMB space.

About the Workplace

As founders, we greatly value and are passionate about establishing a strong company culture. Building the foundation of an amazing culture is best fostered by spending time together as a team in an office setting. We have a hybrid work model which incorporates WFH and work from office, but spending time together as a team in person will be part of our ethos.

RADICL offices are located in downtown Boulder, Colorado with easy-access employee parking provided by the company. We offer comprehensive, competitive benefits including health, dental, and vision as well as a responsible PTO plan.

We encourage motivated, talented, mission-oriented, and fun people to apply. Let’s do this!

The pay range for this role is:
125,000 - 150,000 USD per year(Boulder, CO)