Sales Support & Showroom Coordinator

Position Summary: The role of a Sales Support and Showroom Coordinator, combines a love for ensuring a high level of customer service and maintaining a sharp attention to detail, all while preparing high quality deliverables for our clients throughout the furniture sales and service lifecycle. Sound like something you want to be a part of? This role will be responsible for supporting our account managers by executing a variety of cross functional responsibilities that are essential to the success of AOI's furniture sales team.

Essential Job Functions

• Greet clients who visit the showroom and determine needs and connect with the appropriate team member to assist.
• Provide inside sales support, including, but not limited to, assisting walk-in clients with product demonstrations, pricing, quoting and selling.
• Develop relationships with internal Sales, Design, & Operations teams and/or external clients to best understand unique organizational dynamics and anticipate future needs.
• Develops deep understanding of the furniture division operating systems as well as various product lines to effectively execute a variety of job functions.
• Assist with daily meetings, processes, projects, tasks, and client-facing deliverables at the direction of the Account Manager (sales).
• Assemble and maintain electronic responses and files on the server including client facing documents for RFP’s and completed jobs/projects; in addition, maintaining and keeping internal documents up to date.
• Manage special projects for the Sales and Design teams including client events, trade shows and A&D promotions.
• Communicate daily with Account Managers via email, Microsoft Teams, phone and/or in-person communication.
• Assist Designers with upkeep and organization of material library and binders.
• Work with manufacturer representatives to coordinate and schedule product updates with Account Managers and Designers.
• Assist with basic office needs, including but not limited to, ordering office supplies, keeping showroom presentable and other related tasks to provide the best experience for clients and guests.
• Assist in reviewing manufacturer acknowledgements for accuracy.
• All other duties as assigned.

Preferred Talents

• Maintain excellent customer service skills with internal teams and external clients, along with build cooperative working relationships with cross-functional teams and clients.
• Ability to solve complex problems and make sound judgement and uphold confidentiality in accordance with AOI policies and procedures
• Ability to manage last minute and urgent requests in a timely fashion, while maintaining high level of attention to detail
• Well-organized, persistent, tactful, and enthusiastic
• Possess good time management skills and the ability to balance short-term deadlines against long-term goals
• Ability to provide creative and innovative solutions to enhance project work and processes
• Ability to manage details
• Confidence to seek guidance and direction as necessary for performance of duties
• Ability to communicate effectively through both excellent written and verbal communication skills
• Perform duties and tasks independently, with little supervision, once trained.

Qualifications

• Associate degree in Business, or related field; or equivalent combination of education and experience.
• Three or more years related office work experience preferred.
• Work experience/education with the following software: Word, Excel, Power point. CAP Studio, Core, or other related furniture software experience preferred
• Ability to travel to and from our Omaha office and/or surrounding client locations will be required from time to time, as directed.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.