Product Support Specialist

Job Description

We are seeking a dynamic individual to join our team in the combined role of Administrative Assistant and Product Support Specialist. This position encompasses a variety of responsibilities that contribute to both administrative efficiency and product support excellence. Pump experience preferred.

Responsibilities

Administrative Duties:

• Perform general office tasks to support Sales, including data entry, filing, email correspondence, typing, faxing, and mail handling.
• Screen incoming visitors and calls, directing them to the appropriate areas or departments.
• Answer incoming calls professionally, transferring them or taking detailed messages.
• Manage general voicemails, responding or forwarding messages promptly.
• Process Return Merchandise Authorizations (RMA) and orders for motors.
• Utilize word processing, spreadsheet, and presentation software for various tasks.
• Handle other administrative duties as assigned by management.
• Assists HR Manager with administrative duties and processing paperwork on-site at Wolf.

Product Support Responsibilities:

• Engage with established customers through inbound requests for information, product quotations, and order management.
• Perform customer order entry and order processing efficiently.
• Create and manage internal job orders.
• Provide pricing and lead time quotations support.
• Offer friendly and responsive customer service.
• Read pump curves and size pumps accordingly.
• Other duties as needed.

Qualifications:

• Proficient in Microsoft Office applications and various system software programs.
• Ability to prepare, maintain, and update spreadsheets, charts, and graphs for presentations or tracking.
• Strong organizational skills with the ability to multitask.
• Minimum of 2 years of Inside Sales/Customer Service experience preferred.
• Pump industry experience is desirable.
• Prior exposure to ERP systems and order entry tasks.
• High school diploma is required.

Required Skills:

• Strong communication skills.
• Eagerness to learn about products.
• Proficiency with MS Office/Outlook.

Join us at Wolf Pump, where your diverse skill set will play a vital role in both administrative operations and product support within our growing team.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer Service or Sales: 2 years (Preferred)
• Microsoft Office: 2 years (Required)
• Pump Industry: 1 year (Required)

Work Location: In person

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