Account Manager - Logistics

• On top of the Daylight logistics position, we are also looking to fill an afternoon position. The afternoon account manager holds same responsibility as below, with the requirement of covering the afternoon shift from 2:30 PM to 11:00 PM.

Reports to:

The Logistics Coordinator/Account manager will report to upper management including Vice Presidents, Plant Manager, Plant Engineer, and Human Resources.

Reports day to day:

The Logistics Coordinator/Account Manager will directly work with and report to the Plant Engineer and Plant Manager on a daily production basis. The LC/AM will also coordinate production activity with Plant Foremen, and Lab Supervisor.

Job Overview:

The Logistics Coordinator/Account manager is hands-on for coordinating all inbound and outbound deliveries and pick-ups for Gordon Terminal. The logistics coordinator will be 25% in the plant, 75% in the office, and subject to work remote if the job allows. Each Account Manager is designated to a team of 3-6 Account Managers per team, each specifically responsible for the main customer assigned to their team, along with smaller customers assigned to each account manager depending on workload, specialty, and seniority.

Each team is designated to a certain customer. Each customer has its own manual of which each account manager must abide and sign off on, understanding the specifications within this manual and terms within the agreement. These manuals contain provisions that must adhere to the scope of operations, products, quality, deliveries, special services, prices, and payments in coordination with the accounting department between the customer and Gordon Terminal. Each account manager has responsibility for product pricing and working with the accounting team and customer for accuracy.

Additional responsibilities include - Training and communication between seniority team members, quality assurance in coordination with the quality manager, management of change, procedure recognition, compliance training, safety training in coordination with customer specifications, and business ethics specifications.

Outlined day-to-day responsibilities:

• Manage orders and arrange stocking of materials and equipment to ensure they meet needs
• Plan and track shipment of final products according to customer requirements
• Communicate with suppliers, retailers, and customers to achieve profitable deals and mutual satisfaction
• Maintain logs and records of warehouse stock and executed orders
• Prepare accurate reports for upper management and prepare for customer audits
• Arrange same-day deliveries whenever possible
• Prepare accurate invoices
• Receiving and processing order
• Supply chain planning and logistics
• Answering phones at the designated time between team members
• Data entry, and general office work
• Working individually and within a team environment
• Customer complaints, corrections, and change orders

Core Qualifications:

• Bachelor’s Degree preferred or High School diploma with 5 years’ experience
• At least 3-year prior customer service and or order entry and Supply Chain experience
• Excellent communication and problem-solving skills
• proficient knowledge of computer systems in a windows-based environment
• Production Management
• Inventory management experience

Preferred Qualifications:

• Highly self-motivated with a proactive, accountable approach
• Good work ethic, strong organizational skills, with the ability to multitask
• Ability to work both independently and within a team environment
• Identify and resolve client concerns, strong customer service skills
• High organization skills
• Work within team members to build projections, spreadsheets, and reports
• Effective verbal and written communication skills
• Strong analytical and problem solving skills
• Able to demonstrate a position, confident attitude
• Able to maintain regular and consistent attendance in accordance with company and departmental policies and procedure