Job Description

Primary contact and main point of contact for customers regarding all customer matters (technical advice, development projects, order processing, delivery schedules, quality, etc.). Channeling, coordinating, and distributing customer inquiries to the relevant departments as a liaison between sales, engineering, manufacturing, and quality management.

Responsible for all communication to/from the customer. Ensuring a functional communication process, adequate customer support, and contributing to the development of the customer relationship.

Authorized to instruct employees at support level II to carry out assigned tasks or provide other services (such as customer visits, technical advice, development projects). Assigning autonomous tasks (such as entering orders, providing quotations, order confirmation and processing) to the inside sales staff.

(Employees at support level II provide administrative or technical support that the customer service representative I is not supposed to provide.)

Ensuring smooth process flow in order processing and development projects.

Personal or telephone consultation with customers regarding tool design, corrections, and other complaints. Preparation, organization, and execution of customer visits, including the involvement of additional staff if necessary. Accompanying sample pressings as needed. Conducting consultations and training sessions.

Determining corrective actions in consultation with customers, engineering, and manufacturing. Coordination of schedules with the order center and correction department, and clarification of cost coverage with customers, potentially initiating and coordinating tool inspections. Monitoring the implementation of tasks to be completed and the correct execution of corrective measures.

Identifying tool-related issues faced by customers.
Determining and overseeing development projects in collaboration with specialized departments.
Informing and advising customers on new tool concepts and application areas of coated tools.
Identifying sales opportunities and converting them into tool orders.

In coordination with the head of engineering, creating offers based on profile drawings and, if necessary, technical clarification with customers. Specifying price-relevant details such as special steels, center inserts, mandrel endings, blind mandrels, etc.
For complex tools, creating a design proposal and discussing it with customers.

Final pricing based on the WEFA® price lists and in coordination with sales management.
Follow-up calls to customers to inquire whether the offer has been accepted.

Job Type: Full-time

Pay: $64,842.97 - $78,090.46 per year

Benefits: