Job Description

Overview and Responsibilities: The primary responsibility of the Client Account Manager is to develop, maintain, and expand client relationships within the Fulfillment, Subscription Box, and Re-Packaging business units. You will work with our Director of Client Services to help brainstorm, create, and implement strategies and tactics for our clients. The Client Account Manager is responsible for day-to-day client relations, reports, monitoring, and account transactions.

Establishes and maintains a high level of customer satisfaction.
Works with the internal team to manage client activity.
Facilitate implementation process with new projects and clients.
Responsible for making sure all projects are completed on time.
Serve as primary client advocate.
Reviews all client-facing communication to ensure quality.
Communicates effectively between client and internal team to achieve goals, troubleshoot and resolve issues.
Provides regular status reports on client activity to internal team.
Identifies and pursues horizontal growth opportunities with the sales team.
Work with the sales team to schedule regular independent onsite or offsite (face-to-face) meetings with assigned accounts to review account status and productivity.
Works with sales team on presenting new quotes or pricing adjustments with existing clients.
Develop client meeting agendas, meeting minutes, and reporting of critical numbers relevant to assigned accounts.
Manager key service initiatives (SLA’s) for assigned accounts.
Educated on current industry best practices, competition, and strategic initiatives.
Consistently positions Kable Product Services as an industry leader.

Qualifications

BA/BS degree preferred and/or equivalent work experience required.
2+ years office work experience or client service/customer service experience preferred.
Must have strong organization and problem-solving skills.
Project plan development experience.
Demonstrated success managing multiple client accounts.
Exemplary communication skills.
Self-motivated and a high attention to detail.
Ability to multi-task in a deadline-oriented environment.
Ability to cultivate client relationships and deliver excellent customer service.
A natural curiosity to learn, understand, and troubleshoot.
Ability to think quickly and logically to ensure expedient response to inquiries and development issues.
Industry experience is a plus.
Strong computer skills (Excel, PowerPoint, Word) and ability to quickly learn proprietary software.
Ability to travel as needed. Approximately 3% travel anticipated.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits: