Job Description
Associate Key Account ManagerZentis is Europe's number one fruit processing company and one of the leading brand manufacturers of jams, sweets and custard-based dessert. The Company's North American operations are located in Philadelphia, Pennsylvania and Plymouth, Indiana, where we produce fruit and dairy preparations for a variety of customers including yogurt, ice cream and bakery manufacturers.
The Associate Key Account Manager is a high-profile role supporting key strategic partner accounts and requires the ability to act both as a team leader and player.
The Associate Key Account Manager is responsible for helping deliver positive business results and maintain a high level of customer relationship management support for assigned accounts. In addition, this role will support driving existing and new food service business opportunities.
The ideal candidate should have strong analytical skills, amazing organizational skills, be detail-oriented to track multiple projects simultaneously to communicate effectively both internally within Zentis and externally with multiple customer stakeholders.
Previous experience in food service is a plus.
Primary Responsibilities:
Provide support on all aspects of key customer relationship management to help maintain and grow existing customer businesses. This includes communicating internally with Zentis R&D, Regulatory, Customer Service, Operations, finance, etc. to drive quick responses to customer requests and to help lead internal customer projects.
Support food service business growth by working internally to help identify, evaluate, and secure new business through existing capabilities and identifying new opportunities (customer and product). Must be able to work effectively both as a leader and as a team-member with internal stakeholders to build business cases for new business.
Stay up to date with industry trends: Collect and interpret market data to be able to provide value added services to our customers that extend from ingredients, consumer behavior, to packaging. Use information to drive and influence positive business decisions for the company.
Formal Education Required:
Bachelor’s Degree required.
Specific Experience and Key Knowledge Requirements:
1-3 Years marketing, general management, or sales experience in a consumer-packaged goods, ingredient, or food service company.
Special Skills and Abilities Required:
Required: Initiative/Self Starter – does more than what is required or expected……proactive rather than reactive.
Accountability (for self & others)
Demonstrated Project Management Skills
Strong analytical skills
Demonstrated professional customer-facing presentation and communication skills.
Conducts self in professional manner.
In depth problem solver, not just surface level.
Computer skills (PowerPoint, Excel, Word. SAP and PowerBI a plus)
Ability to learn software applications (ex. SAP/Syndicated data/Business Warehouse)
Strong communicator & detail oriented
Ability to work cross functionally to achieve desired results – delegation skills and collaboration skills.
Some travel for customer meetings and conferences as needed.
Preferred but not required:
Food Service experience
Ingredient sales experience
EOE/M/F/H/V
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