Job Description

What we do at Ascend?

Founded in 2008 as “Gaming Nation" our online gaming/lottery fundraising platform has been used by some of the world’s most notable sports franchises and their partners including the NFL, NBA, MLB, NHL, CFL, PGA, NCAA and NASCAR. Today, as Ascend Fundraising Solutions our platform is now also being used by some of the world’s most notable non-profit organizations such as the Special Olympics and United Way. We are disrupting the fundraising model by helping charitable organizations bring their fundraising online, raise recurring donations, build on their donor datasets, build deeper engagement from their donor databases and achieve record donor revenues.

Our world record setting 50:50 draw for the Edmonton Oilers Foundation generated over $14 million in donations in one day! It also broke our platform - but we’re stronger for it and can take that hit at any time now.

We’ve helped over 500 charitable organizations raise over $800 million on our platform to date, but with online gaming/lottery-based fundraising still a relatively unknown category in the U.S. we’re only just getting started.

We are looking for a full-time Site Reliability Engineer to join our IT team. In this role you would work closely with the client services team to diagnose, troubleshoot and solve issues around system reliability.

Responsibilities

Incident Response
>Take ownership of customer issues reported and seeing problems through to resolution.
>Finding ways to ensure the same issues do not come up again.
>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Infrastructure Management:
>Design, configure, deploy, and maintain infrastructure on AWS using best practices and industry standards.
>Implement Infrastructure as Code (IaC) using Terraform to ensure scalability, repeatability, and maintainability.
>Collaborate closely with the development team to optimize .NET applications for peak performance in a cloud environment.

Monitoring and Alerting:
>Design and implement advanced system monitoring solutions to ensure high levels of performance, availability, and security.
>Use monitoring tools to identify and diagnose infrastructure and application-level issues proactively.
>Collaborate with teams to define Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets for applications.

Reliability and Availability:
>Optimize the availability, performance, and cost of cloud resources using best practices.
>Plan and perform disaster recovery drills and ensure high availability of critical systems.
>Respond promptly to system alerts, lead incident resolution, and contribute to post-mortem analyses.

Automation and Optimization:
>Automate repetitive tasks related to infrastructure provisioning, configuration, and deployment.
>Ensure continuous deployment and continuous integration best practices are implemented and maintained.
Collaboration and Knowledge Sharing:

>Collaborate with developers, product managers, and other teams to ensure the seamless and stable deployment of applications.
>Document processes, architectures, and best practices to foster knowledge sharing.

What we’d like to see in our ideal candidate:
>AWS certifications such as AWS Certified Solutions Architect or AWS Certified DevOps Engineer.
>Experience with other monitoring and alerting tools in the AWS ecosystem.
>Familiarity with the Site Reliability Engineering (SRE) philosophy, SLOs, SLIs, and Error Budgets.
>Strong analytical and troubleshooting skills.
>Excellent communication and collaboration skills.
Your Experience & Skills:
>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
>5+ years of experience managing and operating AWS environments.
>Expertise in infrastructure automation using Terraform.
>Familiarity with best practices around monitoring, logging, and alerting.

Why work at Ascend?
~Ascend is a market leader in the fundraising solutions sector and have a proven and highly regarded senior management team.
~A team that is intellectually curious, dedicated, and has a willingness to get the job done
~Opportunity to get in at the ground level and have a significant direct impact to the business in the short and long term
~Help grow a company that helps charities and NPOs fund their charitable causes
~Beautiful, downtown Toronto office with lake views and close proximity to transit
~Competitive compensation package, including your preferred hardware.
~Hybrid work environment

AscendFS is committed to building and preserving an open, inclusive, and healthy work environment. We welcome all applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if
an accommodation is required. We thank you for your interest in working at AscendFS and we will contact those qualified to continue in the recruitment process.

Job Type: Full-time

Pay: From $120,000.00 per year

Additional pay: