Solutions Consultant

Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

What you'll do

• Design and train the sales teams on what a best-in-class demo looks like

• Build custom workflows in Gorgias to showcase business outcomes

• The delivery of relevant technical product presentations, demonstrations, workshops

• Become a product expert for our largest merchants, using your knowledge of our product to solve their most complex usecases

• Execute on sandbox programs with our merchants to validate Gorgias fits their requirements

• Assist sales in responding to customer RFIs

• Participate in discovery sessions alongside sales to ask qualifying questions and understand pain points, current business processes, and ideal future state

Who you are

• 2+ years of sales or pre-sales experience in tech

• Experienced with APIs, Webhooks, and basic python

• Basic understanding of helpdesks and or ticketing systems

• Outstanding professional discovery, presentation, communication, and influencing skills to SMB/MM C-Level Executives

• Experience in value based selling

• Preferred experience in e-commerce

• You want to step up to the challenge of hustling to scale our sales process

• Ability to understand complex ideas and automate processes

Perks & Benefits:

• 5-week vacation

• Paid sick leave (15 days)

• 6 weeks full remote/year

• Paid parental leave (16 weeks)

• MacBook Pro

• CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• We provide private health insurance and retirement pension

• Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

Why join us?

We're among the fastest-growing startups in the eCommerce ecosystem

We've built an extremely efficient go-to-market engine

Work with a talented team you'll learn a lot from

Join a company where automation and good & clean data are core beliefs shared by all

Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias...

• Raised our Series C for $30M in 2022: TechCrunch Article

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgiasis committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com