Indirect Account Manager - Cleveland, OH

At American Solutions for Business, we pride ourselves on helping people live their American dream. As an employee-owned company, we provide value to our stakeholders through entrepreneurial relationships and solutions. Since 1981, we have grown to be one of the largest distributors in the industry, providing customers with print, branded merchandise, eCommerce solutions, fulfillment and more.

We are seeking an Account Manager with experience in the promotional industry to play a key role in providing exceptional support to our Cleveland, Ohio sales team. In this role you will be responsible for delivering quality and efficient support to our sales associates, assisting with marketing strategies, and playing a pivotal role in product sourcing. The Account Manager is essential for the growth of our business. If you thrive in a fast-paced environment, excel in client interaction, and possess a keen eye for detail, we encourage you to apply.

The preferred candidate should be available for on-site work in our Cleveland, Ohio location; however, remote possibilities will be considered based on promotional industry experience.

In this role you will:

• Provide service support to assigned sales associates, and their clients: receiving orders, answering related questions, and resolving issues. Ensure all tasks are completed within specified timeframes.
• Obtain quotes from vendors for new or repeat orders.
• Process PeopleSoft order entry and submission of orders to vendors on a daily basis.
• Follow up with vendors to verify order receipt and to ensure client delivery timeline is met. Track order from production schedule to delivery date of product(s) through use of workflow management system.
• Proof all acknowledgements for correct specifications, costs and ship dates.
• Provide communication to sales and/or customer regarding status of orders, estimated time of arrival (ETA) and tracking information.
• Responsible for order and product inventory; receive and forward documentation and appropriate information to inventory and sales support teams for receipt completion.
• Manage ACEs orders and backorders. Communicate with vendors and customers regarding substitutions or cancellations.
• Follow up with vendor and billing service representative on status of all aged open orders.
• Work closely with sales associate to identify or obtain new clients and develop existing client base utilizing ACES site maintenance in Admin, sales associate marketing endeavors and other electronic tools to increase growth effectiveness and increase efficiencies.
• Prepare information for credit memos.
• Manage and take action to reduce accounts receivable aging.
• Ensure thorough understanding of product pricing through use of the ASB negotiated pricing practices.
• Research and assist in the resolution of problems such as short pays, overpays, delivery errors, and other issues daily.
• Utilize industry association tools to aid in locating products or sourcing for new ideas. Gather information to create and assist in customer presentations.
• Provide well-rounded client services to include print and/or promotional products.
• Participate and provide feedback on account related meetings and conference calls.
• Occasional day and/or overnight travel is required to attend conferences and other vendor tradeshows scheduled throughout the year.
• Provide updates to sales associate by consolidating, analyzing and providing reports on 1) sales vs projection results, 2) daily action summaries, 3) commission summaries and 4) aging inventory. Assist in the resolution of discrepancies as needed
• Identify, build, and strengthen professional relationships with external and internal customers, vendors and clients.
• Serve as a resource and provide account related training to expanded service specialists.
• Additional duties as assigned.

Required: High school diploma or GED required. A minimum of four years' experience or education in customer service, accounting, or inventory control, and two years' experience in the promotional industry or a combination of both.

Preferred: Associate degree in business management, sales, or marketing, and four or more years of company or industry experience or an equivalent combination of the two.

AA/EEO/Vet/Military