Contractor Counter Sales

Job Description

Contractor Counter Sales Job Description
Healdsburg Lumber Company & Gualala Building Supply

POSITION REPORTS TO:
Contractor Sales Manager

OVERVIEW OF DUTIES:
The primary responsibility of the Contractor Counter Sales employee is to provide timely, professional, and knowledgeable service to all customers of HLC. The Contractor Counter Sales Staff is also responsible for regularly cleaning and maintaining the store appearance which includes facing, stocking, pricing, cleaning and merchandising.

In addition to this overview of job duties, other assignments or job duties may be required.

SPECIFIC AND ESSENTIAL RESPONSIBILITIES:

1. Handle all transactions in a timely, courteous and professional manner. This includes cash and charge invoices, will-calls, delivery orders, special orders, and estimates. Pay close attention to details of each order, utilize correct item codes and appropriate pricing when processing transactions to ensure accuracy.

2. Support customers during the planning and product selection phases of their projects. Guide throughout the store as needed to ensure they are receiving a high level of attention and superior customer service.

3. Address questions and complaints, escalate as needed if unable to resolve satisfactorily.

4. Answer incoming phone calls quickly. Respond to inquiries politely and professionally.

5. Respond to requests for mixing paint and cutting keys. Learn about all services offered by HLC and be available to offer assistance.

6. Offer assistance throughout the store, taking the customer to the product or display. Offer loading assistance after purchase as needed.

7. Cultivate an understanding of the goods and services offered by our vendors. Maintain up to date product knowledge and continuously pursue expertise in current products and how they compare to alternatives.

8. Monitor your orders on the Open Order Report at least weekly to ensure the data is accurate, your customers are regularly updated, and deposits are received and processed as per company policy. Work with outside vendors as needed to track and problem solve any product issues.

9. Support sales floor staff by assisting with facing, stocking, pricing, cleaning, and merchandising. Help ensure a neat environment in the store.

10. Work in a safety conscious manner at all times. Follow all safety regulations and security guidelines. Actively contribute to work safety and security. Maintain a safe, clean, and pleasant work environment.

© Contractor Counter Sales Job Description

REQUIRED EDUCATION, TRAINING AND EXPERIENCE:

1. High School Diploma

2. Minimum 2 years’ experience in wholesale or retail building material sales

3. Basic computer knowledge

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS OF JOB:

1. Ability to understand and communicate written and spoken information and ideas.

2. Ability to courteously and professionally interact with customers, vendors, and employees.

3. Ability to multitask in a fast-paced environment as well as pay attention to details.

4. Ability to lift, carry and maneuver goods that may weigh up to 50 pounds, utilizing additional personnel and mechanical assistance as necessary.

5. Ability to keep up to-date technically and apply new knowledge to job.

6. Ability to operate computer software using a keyboard and mouse or other pointing device.

7. Ability to manage work time efficiently and adapt to quickly changing priorities.

8. Ability to work a variety of shifts including holidays, nights and weekends.

9. Maintain a professional demeanor and appearance.

© Contractor Counter Sales Job Description

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• Day shift

Experience:

• Building Materials Sales: 2 years (Required)
• Customer Service: 2 years (Required)

Work Location: In person

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