Job Description

Icebox Diamonds & Watches is a family-owned and operated luxury jewelry retailer that has been in business for over 40 years. We recognize, and celebrate with, our team providing an amazing company culture and a fun work environment and most of all, we understand that our people make a difference in our clients’ experience. Our Social Media Outlets, including Instagram, YouTube, Facebook, Snapchat, Twitter and TikTok, are among the most followed and viewed in the jewelry world!

Currently we are seeking to hire a Sales Manager with at least ten years of jewelry experience for the Icebox Flagship store in Atlanta. You must have the willingness to go above and beyond - always for the customers and the company.

The salary is $150,000/year + Bonus

Responsibilities:

Meet/exceed monthly and annual sales goals and CRM goals
Ability to create a strategic schedule
Achieve growth and hit sales targets by successfully managing the sales team
Build and promote strong, long-lasting customer relationships by communicating with an understanding of customers’ needs
Maintain Icebox standards including replenishment and presentation as well as the general appearance and cleanliness of the store
Develop successful CRM by capturing client’s information
Handle each customer’s transaction professionally, efficiently and accurately
Navigate POS systems and ability to process a sale
Resolve customer inquiries/complaints
Exceed all expectations and flexible to the daily changes of the position
Work with leadership to ensure consistent lead generation
Training new salespeople to ensure success
Manage day-to-day performance of all sales team members and deliver feedback
Work with leadership to generate ideas for sales contests and motivational initiatives
Track sales team metrics and report data to leadership on a regular basis
Coach and develop direct reports
Implement performance plans according to company procedure
Embody company culture and maintain high sales employee engagement
Meet pre-determined revenue goals through the activities of direct reports
Ten years in a sales representative role; with five years of prior management experience
Strong intrapersonal skills
Exceptional written and verbal communication skills
Familiarity with data analysis and reporting