Customer Service Representative

Job Highlights

• Rotating, hybrid work schedule. 2-3 days per week from our Delta, BC office, one week per month all 5 days in the office. Optional to work from office all days if preferred. Hybrid schedule aligns with our telecommute policy and we reserve the right to update it as business needs require.
• Mon-Friday 8:30am-4:30pm (37.5 hrs/wk)
• Competitive base salary ($43,000-$50,000) + benefits immediately

About the Opportunity

Taymor is looking for a Customer Service Representative (CSR) who will ensure delivery of award-winning customer service through timely and accurate processing of orders, communication and coordination with other departments to resolve inquiries, with the aim of building and maintaining customer loyalty by providing prompt and efficient customer service excellence.

The Customer Service Team works closely with fellow territory Sales Representatives, Inventory Management, Marketing, Product Development, Quality and Finance Teams to ensure end-to-end award winning customer service delivery.

More specifically, your day-to-day responsibilities include:

• Receive, process, verify and confirm customer orders via telephone, fax, email or EDI.
• Ensure accuracy of inputted order and evaluate alternate supply for discontinued product or backorders
• Provide accurate information concerning product availability, order status, product specifications, technical advice, pricing and services as required and upon request from customers and outside sales team members.
• Courteously resolve customer inquiries including product, shipping, and billing items
• Approve returns and consider restocking charges when appropriate.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures focusing on continuous improvement.
• Support outside sales team as needed and assist other Taymor associates as requested.
• Provide receptionist replacement as needed.

About You

2 years of experience in a telephone customer service or inside sales support role would be beneficial.

You are a strong team player, outgoing with an excellent and professional phone manner, with an ability to proactively identify customer needs and the positive, "figure-it-out" attitude to handle any customer inquiry.

In addition, you have strong knowledge and/or experience in:

• Working with an ERP system would be an asset (e.g. Sage X3, JD Edwards, SAP)
• Technical / mechanical aptitude to learn and troubleshoot with customers varied product lines
• Intermediate proficiency with MS Office suite
• Quick and accurate data entry skills

Experience in manufacturing, distribution or home building industries is a definite asset.

What You Get

In return for your hard work and excellent customer service skills, you will be awarded a competitive base salary ($43,000-$50,000), based on skills and experience, along with a wide host of benefits including:

• 3 weeks starting vacation
• 8 wellness days
• RRSP matching
• Group retirement program for employees
• Extended health, dental, vision, and prescription coverage effective immediately
• Life, dependent, and disability insurance
• Lots of support for continuous learning to advance your skills
• A family-first culture where work-life balance truly matters

Taymor welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.