Director of Global Sales

Director of Global Sales

Viceroy Hotels and Resorts deliver one-of-a-kind lifestyle experiences that bring together provocative design and intuitive service in some of the world's most sought-after destinations. Viceroy Hotels and Resorts redefine the very concept of boutique and luxury hospitality.

We are seeking an experienced Travel Trade Sales leader to take on the Director of Global Sales role with the goal of increasing sales revenue for all VHG hotels through national account development, training and maximizing multi-property convention exposure opportunities. This is a Corporate based position and the ideal candidate would be based in the greater Los Angeles area.

General responsibilities include but are not limited to:

• Increase sales revenue that will help all VHG hotels to achieve their individual budgeted goals
• Support the sales and marketing efforts for hotels in a pre-opening environment.
• Multi-property convention management, including but not limited to tradeshow booth coordination and budget
• Evaluate, develop, implement, and maintain the company’s relationships with key agency accounts
• Establish new clients and help individual properties exceed their revenue goals by saturating these and other national key accounts through networking and brand and property-specific education, and then supporting the hotel sales manager in closing the business.
• Partner with corporate and hotel-based marketing contacts to publish segment-specific information such as press releases, email blasts and social media posts to generate exposure for need times
• Lead or support multi-property sales presentations (may be by webinar, conference call or in person)
• Assist hotel sales managers in coordination of national agency site inspections, FAM receptions and customer meetings where / if it is appropriate
• Assist with maximizing potential exposure to ensure that VHG receives regular press in the sales media channels online, in print, radio and television when needed. Partner with hotel-based public relations contact to ensure brand voice and message is strong. Assist in creating and maintaining / updating (as needed) multi-property sales collateral for internal and external use.
• Partner with each Director of Sales and Marketing and Director of Sales at each hotel to exceed their hotel’s revenue goals by facilitating regularly-scheduled conference calls with them to go over their pace year to date and need dates respective to that, training opportunities, help educate them on reporting resources or reporting obstacles and any other areas where they need additional support.
• Facilitate regularly scheduled conference calls with sales manager peers to maximize cross-sell opportunities, partner on multi-hotel conventions, re-enliven the Bold & Gold with sales training energizers, share hotel updates, share best practices, celebrate successes and provide additional updates from VHG as needed
• Responsible and accountable for representing the entire VHG portfolio during key sales annual conventions; in an effort to maximize total brand exposure and potentially reallocate or even reduce individual hotel travel budget costs. Be the primary point of contact for managing the tradeshow booth design, facilitating sales team participation, collateral, promotional items and budget (again reducing planning time invested by hotel sales managers).
• Report pertinent information about national account growth, conversion and segmentation of business at both the individual hotel level and multi-hotel level to corporate. Provide training to individual hotel sales leaders and sales managers around reporting tools and resources that are available in locations like our sales and catering inventory application (for example: Delphi.fdc), Cvent, etc. when needed.
• Provide sales and marketing support on an as-needed basis to hotels in a pre-opening environment. This may include assisting with short-term task force while the sales managers are being hired or on a project-by-project basis
• Develop networking and VHG brand exposure opportunities through active participation in hospitality professional organizations

The ideal candidate will possess:

• A proven track record of positioning an organization to achieve and exceed its strategic revenue goals specifically towards the right mix of business
• Exceptional ability to work in a team, with multiple stakeholders, and develop strong work relationships with both Clients and Colleagues
• Proactive, innovative and highly strategic; ability to develop this role over time to meet and exceed the needs of both the individual hotel and VHG stakeholders as they evolve
• Exceptional communication skills externally and internally
• Ability to manage a budget and maximize internal stakeholder-client satisfaction
• Ability to solve complex problems in an organized manner
• Strong computer literacy, with advanced "train the trainer" knowledge of Word, Excel, Word, Outlook, PowerPoint, Delphi.fdc (reporting analyst experience would be a strong asset)
• Experience in dealing with agency partners across a multi-cultural environment
• Ability to work independently and work under pressure in a fast paced environment
• Travel – this position requires 25%-35% travel, international and domestic.

Education: Bachelor's Degree required, ideally in Sales & Marketing, Hotel Management, or Business Administration.

Experience: Minimum of 10+ years of experience in hospitality sales across all segments, preferably in a multi-property luxury / lifestyle hotel environment at both city and resort destinations. Experience selling in a pre-opening environment.

EOE

The anticipated salary range for this position will be 125k-135k annually based on level of experience.