Job Description

The Property Support Specialist coordinates the onsite duties associated with business operations and upgrades of a property with a strong focus on outbound calling to schedule technicians, installs, change orders and troubles. The specialist handles daily interaction with customers face to face in our remote office while also providing a QA function to ensure all customer documentation is uploaded into their file and service orders are properly documented and closed.

RESPONSIBILITIES:

Outbound calls to customers using Noble and scheduling installations, change orders, trouble ticket or Customer Education appointments for the property
Ensure scheduled appointments are completed in a timely manner
Complete audits for the property when necessary for customer accounts
Maintain up to date company product knowledge, processes and procedures
Escalate resident issues to the Account Management team
Other duties as assigned

QUALIFICATIONS:

Travel may be required to offsite / launch locations for extended periods of time
Have strong multi-tasking abilities
Good clear phonics with a friendly voice on the phone
Strong grammar skills
Ability to sit for long periods of time with limited breaks
Fast Learner, very intuitive, visualize the issue and take action
Associates Degree in General Business with at least 6 months of operational experience
Requires an excellent knowledge of all resources required to support our customers including internal team members, third party vendors, contractors and support teams
Excellent communication and time management skills

BENEFITS:

Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide, we are looking for innovators who are passionate about technology and serving their community. And since our employees care about their work, we make sure we take care of them with: