Account Manager

Job Description

Heart of the House Hospitality is seeking a Bilingual Account Manager for our Pittsburgh Market. Come grow your career with a team that is passionate about hospitality, putting people first, and safety.

When you work for Heart of the House as an Account Manager, you will enjoy:

• A company that cares about you and supports your success
• A competitive salary with performance bonuses
• 401(k) plan with company match
• Health, dental and vision insurance
• A tuition reimbursement program
• Company perks and discounts

As our Account Manager, we will depend on you to support our hospitality associates and loyal clients. Sales, recruiting, and customer service are key to this fast-paced and exciting role. Not only will you have the satisfaction of nurturing the careers of local hospitality talent, but you will also get to work with the greatest hotels right here in Pittsburgh.

Your main responsibilities will be:

• Building teams of hospitality talent that are dependable and passionate about delighting guests
• Recruiting, interviewing, screening, and onboarding new associates
• Managing and developing client relationships and ensuring client satisfaction
• Networking within the hotel and hospitality industry to create business opportunities and talent referrals
• Being the key liaison between clients and associates at all times; both in the field and remotely.

Success in this role will require you to:

• Anticipate client needs and provide prompt service
• Develop our teams of associates through continual coaching and communication
• Adapt to industry and market changes and trends
• Communicate account information and order specifications to your teams
• Work cooperatively with your Market Manager, Regional Director, and other team members

If this sounds like you, we would love to hear from you. But first, to be considered, please make sure to meet these requirements:

• You need to have a flexible schedule and be open to working weekends.
• You must be capable of working autonomously and as a team player
• You must be Bilingual in English/Spanish
• You should have recruiting, staffing, or sales experience (preferably all three!)
• Experience with applicant tracking systems and CRMs a plus!
• You should have experience in the hospitality or food and beverage industries
• And, most importantly, you must be devoted to customer service!

HMW

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Performance bonus
• Retention bonus

Experience:

• Managing and developing client relationships: 1 year (Required)
• Hospitality: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person

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