Job Description
Job Title: Technical Support Manager
Location: Home based with 40% travel (domestic & international)
As a technical support manager, for your perimeter, your role is to:
- Support technically all commercial activities pre and post sales, in particular sell existing products and solutions from a technical standpoint, technical support to customers, complaints investigation, product benchmarking
- Act as an ambassador on technical side, representing the company externally as expert in customer events
JOB SCOPE
- Participate in client discussions for technical sales on identified opportunities by the Sales Manager
- Support the development process of the customer along the opportunity process until final application
- Lift customers' technical objections along the opportunity process
- Identify unmet technical needs of customers and therefore potential new products/ solutions
- Translate performance requirements into product specification requirements
- Act as link between customers and R&D/Operations on new product development
- Manage qualification process at customers for new products
- Respond to customers on significant quality issues and analyze causes and possible solutions
- Liaise with operations/ quality managers on solution identification and implementation
- Manage technical training of sales/ marketing people on his/ her area of expertise
- Act as technical ambassador for his/ her area of expertise in external communication (customer technical training, participation in external knowledge sharing fairs & conferences)
- Build a network among the customers’ technical community
EDUCATION AND EXPERIENCE REQUIREMENTS
- Bachelor’s Degree in Chemistry, Material Science, Civil engineering or Business-related field OR
- Minimum of 3 years equivalent experience including hydraulic binders, mortars, building chemistry applications & drymix mortars formulations
- Customer oriented, enable to build up strong relationship internally & externally
- Good Communication & Strong organizational skills, a self-starter
- Flexibility, resilience, pro-activity, autonomous and motivation
- Interest in working in dynamic groups - team player
- Ability to use common IT tools (Excel, Word, Web tools)
- Mandatory use of English (technical and commercial) + Spanish and Portuguese (desired)
- Regular and weekly trips (up to 50%)
- Driver’s license required and ability to obtain US Passport
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- Account management: 1 year (Preferred)
Willingness to travel:
- 50% (Required)
Work Location: In person
Visit Original Source:
http://www.indeed.com/viewjob
