Enterprise Account Manager -STL

About the Company:

Bluebird Network is a communications infrastructure provider and data center operator owned by Macquarie Infrastructure and Real Assets Inc., a subsidiary of Macquarie Capital. Since 1999, Bluebird has provided internet and transport services via its fiber infrastructure to Carriers and Enterprises throughout the Midwest. Bluebird now owns two data centers; an underground facility in Springfield, MO and a new facility in the Quad Cities. Bluebird operates over 9,800 fiber route miles of high-speed broadband and fiber-optic connections with over 60,000 on-net and near-net buildings and 151 Points of Presence (PoP) sites spanning the Midwest, including the major cities of Chicago, St. Louis, Kansas City, Springfield (MO and IL), Champaign-Urbana, Peoria, and the Quad Cities. To learn more, please visit BluebirdNetwork.com.

Who will I work for?

Join an amazing team of telecommunication professionals! Bluebird Network is a dynamic growing company in need of an Enterprise Account Manager to be a part of a collaborative team. Bluebird Network is a premier Mid-west fiber and data solutions provider, with over 20 years of success in the industry. All of us at Bluebird Network work hard to meet goals and objectives for the organization and live the mission and values of this growing company to meet a common goal.

Here at Bluebird we proactively embrace diversity and cultivate a culture of inclusion. We respect and value each team member’s individual strengths, views, and experiences. We take pride in being an equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

What will I do?

The Bluebird Network Enterprise Account Manager is responsible for the management, and growth, of Bluebird’s revenue stream (through establishing and maintaining business relationships) for all customer accounts in the enterprise segments, namely: government, education, medical, and financial. This position is responsible for analyzing and understanding marketing and sales trends, establishing sales objectives, and for providing timely quotes and project estimates for use of Bluebird’s network, data center, and cloud connect services. This position requires a broad understanding of Bluebird’s capabilities, customers, relationships, and technologies. This position requires leadership skills with a strong focus on customer acquisition, retention and satisfaction, strong organizational skills, project and matrix management, and the ability to complete tasks in a multi-disciplinary team environment.

Responsibilities:

• Ability to prospect and schedule meetings inside of a defined target list
• Possess a thorough understanding of BBN’s products and service offerings
• Implement sales objectives and goals, including sales targets and forecasting results
• Establish working relationships with customers, network providers and vendors
• Prepare and present a variety of status reports including activity, closings, and follow-ups
• Supervise the negotiating of terms of various service agreements and closing sales that meet or exceed Bluebird’s defined sales objectives
• Negotiate variations in price, delivery, and specifications with customers
• Gather market and customer information to enhance product performance and service
• Demonstrate customer service skills with a passion for responsiveness and over the top customer experience
• Participate in marketing events such as trade shows and seminars
• Deliver presentations of products and services at customer sites and exhibitions and conferences
• Provide input to Bluebird’s Service Delivery Team to ensure proper documentation and timely completion of orders for customers
• Provide input to Bluebird’s Network Planning Team to ensure customer future needs are factored into network evolution plans
• Occasional travel required

Education and Experience

• High school diploma required; bachelor’s degree preferred
• Minimum of 3 years data center and/or colocation sales experience highly preferred
• Minimum of 5 years’ telecommunications sales preferred
• Minimum 3 years experience with SalesForce customer relationship management (CRM application preferred

Skills and Abilities

• Strong business acumen
• Possess excellent interpersonal skills and work effectively with diverse people; must be approachable, show respect for others and be able to present data with effective communication and presentation skills
• Self-starter and solution oriented
• Ability to develop sales strategies to meet goals
• Ability to plan, organize, and prioritize multiple projects
• Ability to interact with customers and respond to expectations
• Leadership ability
• Excellent verbal and written communication skills
• Proficient in Microsoft Office software

Rewards Summary

Bluebird Network values its employees and is committed to offering benefits designed to help enhance their health and well-being. Bluebird Network views the benefits offered to its workforce as an important component of the overall compensation package made available by Bluebird. We strive to offer our employees comprehensive and affordable benefits that make Bluebird Network an even more attractive place to work.

Bluebird Network offers generous benefits to eligible employees that include:

• Health, Dental, Vision, and Basic Life/AD&D insurance

• Generous company contribution to the employee’s HSA (when enrolled in the High Deductible Health Plan)
• Company Paid Short Term Disability and Long-Term Disability insurance
• A 401(k) Retirement Savings Plan, to which Bluebird contributes 5% Safe Harbor, and will match up to 5% of the employee’s contribution
• Paid Time Off