AV Support Engineer Tier III

AV Support Engineer Tier III

As a seasoned Managed Services Provider, Systems Integrator, and Technology Consultant, our company stands out in the enterprise communications industry with its thirty years of experience. With a focus on contact centers, networking, audio/video, PBX support, voice-to-cloud migrations, meeting room management, security, and meeting rooms, we provide specialized solutions that are dependable and creative.

We are the go-to partner for many Fortune 500 firms, healthcare organizations, and educational leaders in more than 50 countries, having won the Microsoft Global Partner of the Year award for our expertise with Teams Phone and Meeting Rooms. Our goal is to create, implement, and oversee complex environments for collaboration and unified communications that promote corporate change.

Accountabilities:

Serve as a point of contact for AV system and equipment maintenance, troubleshooting, repair, configuration, and installation.
In order to give solutions for extremely complicated systems, communicate with the project and service teams as well as the customer directly.
Conduct remote AV network troubleshooting.
Develop and train AV engineers at Tier I and Tier II.
Assist Ops leadership in creating best practices for AV support.
Helping on-site installation crews during new installations with commissioning
Help with managed services, system updates, and preventive maintenance for customers.
As workload permits, help with pre-sales and AV Design duties.
Notifying the project manager or account manager about problems so that they are known internally

Benefits

We offer a competitive base of $80-$100k (DOE)

Benefits:

" Medical ($0 premium), Dental, Vision Benefits
" Fitness Fund Reimbursement Program for gym memberships and massages
" Matching 401(K) Program; 100% Match
" Generous PTO program; Paid Holidays
" Commuting benefits for in office positions
" Annual Portfolio Bonus

Applicants must be authorized to work in the U.S.

CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.