Director of Resident Services

• Hires and supervises associates, ensuring adequate staffing.
• Conducts regular performance appraisals with associates
• Carries out disciplinary action and dismissal of associates when necessary.
• Establishes and maintains open and effective communication with residents, families, associates, sales consultants, owners, supervisor and other members of the management team.
• Conducts pre-lease evaluations of all prospective residents, in conjunction with Wellness Nurse.
• Coordinates details related to move-ins and move-outs when necessary.
• Refers sales leads to sales consultant.
• Assists in sales activities as requested by sales consultant.
• Participates in providing services to residents.
• Ensures continuity and consistency in delivery and quality of services.
• Assesses residents’ functional status and social, psychological and spiritual needs on an ongoing basis, but especially prior to move-in and after hospital stays. Assures that assistance plans are completed and arranges services and support to meet resident needs.
• Refers residents to community-based services and medical services as necessary.
• Implements approaches and services to maintain or enhance resident independence.
• Assumes final determination on eligibility for continued residency.
• Develops and maintains documentation in resident files pertaining to problems/progress presented by residents, families and associates. Documentation must be complete, thorough, detailed and objective.
• Initiates action plans and family conferences for resolving problems identified by associates, residents or family members.
• Initiates resident/family conferences when a change of service level is required.
• Documents goals and action plans and reviews dates on appropriate forms.
• Maintains high degree of resident satisfaction and evaluates resident satisfaction regularly. Implements programs and changes to enhance resident satisfaction with approval of supervisor.
• Maintains occupancy.
• Visits all residents in a private meeting, as necessary.
• Prepares weekly and monthly reports as directed by supervisor.
• Assists in preparation of the budget.
• Operates programs and facility within budget.
• Orders or authorizes purchase of supplies, equipment or services.
• Maintains and upgrades knowledge and implementation of standards and requirements specified by federal and state laws.
• Assumes on-call responsibilities on a rotational basis and assigns on-call responsibilities to other associates on a rotational basis to ensure after-hours response to resident emergencies and physical plant problems.
• Ensures appropriate handling of on-the-job injuries as reported by staff.
• Carries out other duties as assigned by supervisor or as necessary to maintain quality and continuity of services, safety of residents and security of premises

• Bachelors Degree in Health Related Field.
• Graduate from an accredited school of professional nursing with either an LPN or RN license in the state of Ohio
• 3 to 5 years of experience in Health Care Management.
• CPR Certified

• Competitive Compensation
• Group Health, Dental & Vision
• Employer Funded Health Savings Account
• Life/Disability Insurance
• 401k Match
• Tuition Assistance
• Generous Paid Time Off
• PayActiv on-demand instant access to your earned wages

Are you ready to write the next chapter of your story? Please apply now!